Ecommerce Executive

About The Role

We’re looking for an Ecommerce Executive to help keep  looking its best, running smoothly and giving our customers a brilliant online experience. Reporting to our Senior Ecommerce Manager, you’ll take care of the day-to-day management of the website, playing an important role in getting our new product launches and promotional offers live, keeping our onsite content fresh and accurate, managing user-generated content and supporting our organic visibility through SEO and AEO.

You’ll work closely with our external marketing agency on SEO and AEO, while collaborating with teams across Tropic to help bring new product launches and offers to life online. This is a hands‑on role for someone who loves getting things done, has a great eye for detail and takes pride in making sure everything is accurate, up to date and ready when it needs to be.

• Manage the onsite delivery of new product launches and promotional offers, from page builds and testing through to go-live.
• Liaise with our Marketing, Stock and Dispatch teams to help make sure launches and offers come together smoothly and on time.
• Track how previous launches and offers have performed, sharing insights and learnings with the Senior Ecommerce Manager.

• Manage the collection and review of new user-generated content, making sure fresh UGC is uploaded to the website each week.
• Keep on‑site imagery and copy up to date in line with our latest campaigns and changes.
• Make sure important product information is accurate and clearly reflected on the website, including ingredients, product details and pack shots.
• Carry out daily website checks, spotting anything that isn’t quite right and reporting and coordinating any fixes needed.

• Support our SEO and AEO activity through blog content, working closely with our marketing agency to identify opportunities and implement their recommendations.
• Manage on‑page optimisation, including alt tags and internal linking, to help improve Tropic’s organic visibility.

• Experience in an ecommerce role with exposure to trading, promotions, NPD or onsite content, ideally within retail, beauty or skincare.
• A reliable, hands‑on executor who's comfortable making decisions and getting things live accurately and on time.
• Confident using analytics tools (e.g. GA4) to help track and report on performance.
• Some understanding of SEO/AEO best practice, or a strong willingness to learn and work closely with our marketing agency on this.
• Highly organised, with the ability to manage multiple launches and priorities simultaneously.
• Proactive and happy to flag issues or ideas, while comfortable taking direction from the Senior Ecommerce Manager.
• Collaborative and confident working cross‑functionally in a fast‑paced environment, adapting quickly as priorities shift.

This role is offered full-time, Monday to Friday,9 am to 5 pm.

Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.

Enjoy a blend of office and remote working.

Starting from £30,000 per annum

• Hybrid working
• up to 33 days’ holiday
• Enhanced family leave
• Private Medical Insurance
• Medicash plan
• life insurance (All available after a qualifying period)
• EAP through the Wisdom App
• generous product allowance and 50% discount for family and friends
• access to retailer discounts
• Cycle to Work
• Electric Car schemes
• free breakfast bar
• on‑site parking
• regular social events
• plenty of well‑being treats throughout the year

Immediate

Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award‑winning skincare and beauty products that have made us one of the UK’s fastest‑growing beauty businesses.

Our brand is certified vegan, cruelty‑free and Carbon Neutral®, and our infinite purpose is to create a…