Client Success Executive; Account Executive) Client Success

Our Mission:

Activating audience insight through unrivalled human understanding, media execution strategies and sustainable technologies.

Our pioneering technology is a powerful telescope into human understanding, turning billions of disparate audience data points into vibrant and easy to understand insights.
It’s complex data, made actionable for everyone. Unique to us, we join the technologies of audience intelligence and media buying together digitally - within our platform.

We understand the unique value of the individual, which is why we aim to create a company structure that welcomes ideas from everyone. You can read more about our culture and values here.

This is an exciting opportunity to join our Client Success Team at a time of rapid growth. Key aspects of your role include:

• Supporting large client accounts and owning some client accounts (including relationship management)

• Ensuring the high-quality output of all client communications, presentations, and deliverables from you or your wider team

• Supporting the creation of account plans (across insights, strategy, and media planning) tailored to Fifty’s core insights and audience understanding, to achieve the client's goals

• Supporting sales on client pitching, proposal writing, and/or presentations

• Responsibility for client reporting, proposal writing, and communications

• Total quality control for all output delivered to you or the teams' clients

• Help to develop and shape (with input from your manager, and our insights & strategy teams) media execution strategies and plans

• Brief our insights and strategy teams/solutions to ensure they are shaped to your clients' needs

• Ensure client dashboards, reporting, and templates are maintained and updated and campaign work is executed internally to the highest standard possible

• Monitor and ensure client KPIs are tracked, identify issues early, and work with internal teams to find resolutions

• Support the delivery of client reporting, PCAs, QBRs, and any other output-based reporting

• A genuine passion and interest in media advertising

• Confidence, humility, calmness, and thoughtfulness

• Ability to work well autonomously and independently

• High expectations for oneself and one's peers

• Brilliant communication skills

• Resilience and the ability to face challenges under pressure

• Confident in presenting in a consistent, clear, and engaging manner

• Ability to juggle multiple stakeholders and meet their challenges

• Keen eye for detail, operating withhigh standards of output and setting the bar for internal and external counterparts

At Fifty we...

• 25 annual leave days + bank holidays

• Increased annual leave the longer you've worked with us

• Office closure over Christmas

• Paid volunteer leave

• Matched giving for a fundraising cause

• Contributory pension scheme based on level of seniority

• Generous and inclusive parental leave and sick pay policies

• Individual Learning & Development budgets

• A Mac laptop

• £100 personal budget for your home working station + a new monitor

• Mobile phone contract contributions

• Cycle to work scheme

• Fifty Thursdays - monthly breakfasts and an early finish with games and drinks

• Company-wide quarterly socials

• Flexible working arrangements

• Work abroad options

• Dog friendly office

• Access to free counselling through our Employee Assistance Programme

• Three 'Duvet Days' in addition to annual leave

• Private healthcare

• Discounts on gym memberships and spa retreats

For more insight into Fifty culture and office life, you can find us on Instagram.