Online Business Merchandiser. Posted £ Head-Office Job Croydon England UK,Marketing / Advertising / PR

Position: Online Business Merchandiser. NEW Posted today £ Competitive Head-Office Permanent contract

Join Superdrug Head Office
- Make a Real Difference Every Day!

Location: East Croydon
Hours:37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary:Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit… A day includes:

Online Health Experience Manager is responsible for growing Superdrug's online healthcare business by creating market-leading digital health experiences that help customers find, understand and access the right products, services and advice.

The role will work across Trading, Healthcare Services, CRM, Content, UX, Digital Marketing, eCommerce and Technology teams to deliver seamless customer journeys that increase health participation online, trust, engagement and commercial performance.

Key Responsibilities:

Leading the online healthcare customer experience roadmap across and the app. f
Improving health search, autocomplete, search filters, no-results journeys and solution-led navigation so customers can find the right product, content or service by symptom, condition or health need.
Working with UX, product and technology teams to organise digital health journeys around customer needs
Partnering with Category Trading to strengthen Own Brand visibility through PDPs, category landing pages, homepage merchandising, app journeys, comparison content, FAQs and trust signals.
Working with the content team to develop expert-led Health Hub content and condition guides that are easy to scan, commercially connected and discoverable through on-site search, SEO and GEO.
Working with Healthcare Services to make Online Doctor and healthcare services visible at the point of need across PDPs, service landing pages, Health Hub content and app journeys.
Reducing customer friction from symptom discovery through consultation, booking, treatment or prescription fulfilment.
Creating connected customer journeys that link health needs, products, services, content, CRM and digital marketing activity into complete health missions.
Working with CRM and Loyalty teams to build replenishment reminders, seasonal health nudges and lapsed customer win-back journeys.
Using customer behaviour, search insight, loyalty data and performance reporting to identify opportunities, prioritise activity and measure commercial impact.
Supporting AI-enabled health experiences, including AI-ready content, natural language search, intent recognition, personalisation, routine builders and lifecycle recommendations.
Managing cross-functional delivery from concept through testing, launch and optimisation.

This job is a good fit for you if:

You are a self starter and able to identify opportunities and implement them
You are motivated by finding growth opportunities and turning ideas into measurable results.
You get satisfaction through delivering improvements that make a genuine difference to customers and business performance.
You enjoy solving customer problems and making complex health journeys feel simple, reassuring and accessible.
You know you add value through combining commercial thinking…