Remote Training and Enablement Content Creator Remote ; FTC)

Our client builds financial infrastructure for purpose-driven giving. Their platform has facilitated hundreds of millions of dollars across hundreds of organisations globally, connecting donors with causes that matter to them, at moments that matter most.

Their suite of products serves a growing global community of donors and the charities they support. The infrastructure is world-class. The creative output hasn’t kept pace. This role exists to change that.

In this role, you’ll bring together instructional design, content strategy, narrative development, brand alignment, collaboration across functions, and a real focus on learner impact. You’ll take complex client inputs and turn them into clear, compelling learning and enablement content that is accurate, usable, and genuinely valuable for the people who use it.

Shaping the Content Strategy and Narrative

• You’ll translate complex client narratives, products, and use cases into engaging stories and content structures that learners can easily follow.
• When you receive a complex brief, you’ll ask sharp, practical questions to clarify:
  • Who the audience is and where they’ll use the content
• The goals at asset level versus programme level
• The behaviour change or business impact you’re aiming for
• Tone, constraints, and how success will be measured
• You’ll propose smart formats and approaches to get the message across clearly, such as learning built around scenarios, modular job aids, decision trees, talk tracks, demos, and cheat sheets.
• You’ll build a narrative flow that keeps your audience oriented, motivated, and able to act.

Designing and Developing Learning Content

• You’ll create a wide range of content, including:
• Sales and training slide decks
• Learning assets such as info sheets, demo guides, and job aids
• Sales enablement playbooks and toolkits
• Digital learning scripts or content ready for module build
• Video scripts, storyboards, and narration copy
• Infographics and visual learning content, working alongside design
• Developer or technical enablement assets such as guides, integration playbooks, technical onboarding materials, and demo flows for technical products or platforms
• You’ll apply adult learning principles where they help: clarity, relevance, practice, feedback, and reinforcement.
• You’ll write with precision and usability, so your audience can pick up what you’ve created and use it straight away without further explanation.

Working with AI (required)

• You’re proficient and confident using AI tools in your workflow to work faster, sharpen your thinking, and raise quality, while always keeping your own judgement in charge.
• You’ll use AI to speed up outlining, drafting, iteration, summarisation, and content versioning.
• You’ll check everything produced with AI assistance for accuracy, tone, inclusivity, and brand alignment.
• You’ll use AI to stress test clarity (for example, asking “what would a learner new to this topic misunderstand?”) and to strengthen examples, knowledge checks, and scenario realism.
• You’ll protect confidentiality and follow project guidance on what can and cannot be shared with AI tools.

Translating Subject Matter for Enterprise and B2B Audiences

• You’ll turn technical product information into content focused on solutions, supporting sales conversations, customer confidence, and practical application.
• You’ll distil dense source material into crisp content of high value with a clear through line.
• Where it helps, you’ll create realistic scenarios that reflect customer contexts, objections, or decision points, without inventing claims that aren’t supported.

Keeping Brand and Messaging on Point

• You’ll deliver content that follows client brand guidelines, tone, and voice closely.
  • You’ll keep terminology,…