Sporting Events Administrator

Sporting Events Administrator

The Sporting Events Team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals taking on sporting challenges and effectively managing relationships to maximise income. As Sporting Events Administrator, you will play a significant part in contributing to a high-performing fundraising team. You will work closely with the Sporting Event Managers (SEM) and Sporting Event Officers (SEO) to drive the continued growth of the charity’s sporting event fundraising income.

You will also be required to show excellent organisation and relationship-building skills to support supporters.

Please note:

This role will be known internally as
* Sporting Events Executive.

• Be the first point of contact for all Sporting Event fundraisers, providing excellent customer service, acknowledging support and increasing long-term loyalty.
• Provide effective administrative support to the Sporting Events team, including maintaining accurate records, managing inbox and telephone queries and supporting smooth event delivery.
• Provide organised administrative support to SEOs across a range of sporting events and tasks, helping to coordinate day-to-day activity and manage competing priorities.
• Fundraising data management including adding new constituents to the fundraising database (Salesforce), ensuring details are accurately recorded and maintained and that supporters are appropriately thanked.
• Ensure fundraisers and volunteers have all necessary materials for fundraising initiatives.

• Support the team in managing the sporting events as agreed with the Sporting Events Manager (SEM). Including recruitment of sporting places, recruitment of volunteers, communications plans, event marketing and event attendance.
• Working alongside the SEM and the SEO to manage the stewardship of all supporters.
• Build and manage relationships with prospective and current sporting fundraising supporters through prompt, helpful, professional and friendly contact.
• Proactively contact fundraisers by phone to offer encouragement, guidance and tailored support, helping those who need additional stewardship to build confidence and maximise their fundraising potential.
• Taking the opportunity to maximise income and long-term support with every fundraising supporter, suggesting ARUK fundraising products where appropriate.
• Schedule and deliver stewardship good luck calls for all portfolio sporting eventers.
• Drafting prompt, professional thank you letters and certificates to fundraising supporters.
• Managing emails sent to sporting events inbox.

• Support in the effective delivery of sporting fundraising events for ARUK.
• May include relationship management with suppliers and logistics companies.
• Attendance of weekend events where necessary.

• Experience of working in a customer service role
• Use of CRM or database systems
• Confident working with computers – good knowledge of Word, Excel, Outlook and databases
• Excellent, enthusiastic telephone manner
• Ability to build rapport and establish relationships with our supporters quickly and effectively
• Excellent written and verbal communication skills
• Excellent organisational skills
• Excellent attention to detail
• A professional and hard-working team player
• Flexibility to work occasional unsociable hours and willingness to travel independently
• Contagious enthusiasm to inspire supporters

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our…