Supporter Executive

Supporter Experience Executive (viewed
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Company Name: Scope

Job Location: London

Job Status: Full Time

Job Description :

Supporter Experience Executive

£34,915 a year

London Office/Remote Worker

Job description

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

This is an exciting opportunity to shape how Scope builds meaningful and lasting relationships with its financial supporters.

As a Supporter Experience Executive, you will support the delivery of engaging supporter experiences across Scope's fundraising programmes. Working with the Senior Supporter Experience Specialist, you will help create journeys and communications that strengthen supporter loyalty and retention.

Permanent (35 hours a week) Full time

Location:

Here East Press Centre, 14 East Bay Lane, London, E15 2GW
and working from home.

Closing date for applications: 11:59pm GMT, Tuesday 20 October 2026.

As Supporter Experience Executive, you will work closely with the Senior Supporter Experience Specialist and colleagues across fundraising, digital and data to coordinate supporter communications across digital channels.

You will use campaign results, supporter feedback and sector insight to help improve supporter journeys and ensure communications are relevant, timely, accessible and engaging:

• Support the delivery and ongoing management of supporter journeys across digital channels.
• Build, schedule and deliver email campaigns and automated journeys using digital fundraising platforms.
• Use audience segmentation, personalisation and dynamic content to support fundraising and engagement objectives.
• Coordinate campaign approvals, data selections, assets and delivery timelines with internal stakeholders.
• Support welcome, re-engagement, win-back, stewardship and supporter feedback activity.
• Produce campaign and journey reports, track key measures and identify opportunities for testing and improvement.
• Maintain accurate journey documentation, campaign records and process guidance.

For more information about the role’s responsibilities and the skills and experience required, please visit our website.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

We’re looking for an organised and proactive fundraising, marketing, customer experience or supporter engagement professional.

You will be confident delivering email campaigns, working with data and coordinating activity across different teams, with strong attention to detail and a commitment to continuous improvement.

• Experience in fundraising, supporter experience or customer engagement.
• Experience delivering fundraising, marketing, customer experience or supporter engagement campaigns.
• Experience creating or adapting clear and engaging supporter-facing communications.
• Experience building and delivering email campaigns and automated journeys using a marketing platform.
• Experience using customer relationship management or marketing automation systems to support campaign delivery.
• Experience coordinating projects or campaigns involving multiple stakeholders.
• Ability to monitor campaign performance, interpret data and recommend improvements.
• Strong organisational and planning skills, with the ability to manage competing priorities and deadlines.
• Excellent written communication and stakeholder management skills.
• An understanding of fundraising regulations, GDPR and marketing compliance…