Supporter Executive

Queen Elizabeth Olympic Park, 14 E Bay Ln, London E15 2GW
, UK

Location:

Queen Elizabeth Olympic Park, 14 E Bay Ln, London E15 2GW
, UK

Job Type:
Permanent, Full-time

Pay:
34,915 a year

• Supporter Experience Executive role
• Permanent full-time position
• Location:
  
  London and remote
• Diverse and inclusive organisation
• Emphasis on supporter loyalty and retention
• Strong focus on digital communications
• Hybrid working options

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to

This is an exciting opportunity to shape how Scope builds meaningful and lasting relationships with its financial supporters.

As a Supporter Experience Executive, you will support the delivery of engaging supporter experiences across Scope's fundraising programmes. Working with the Senior Supporter Experience Specialist, you will help create journeys and communications that strengthen supporter loyalty and retention.

Permanent (35 hours a week) Full time

Location:

Here East Press Centre, 14 East Bay Lane, London, E15 2GW
and working from home.

Closing date for applications: 11:59pm GMT, Tuesday 20 October 2026.

As Supporter Experience Executive, you will work closely with the Senior Supporter Experience Specialist and colleagues across fundraising, digital and data to coordinate supporter communications across digital channels.

• Support the delivery and ongoing management of supporter journeys across digital channels.
• Build, schedule and deliver email campaigns and automated journeys using digital fundraising platforms.
• Use audience segmentation, personalisation and dynamic content to support fundraising and engagement objectives.
• Coordinate campaign approvals, data selections, assets and delivery timelines with internal stakeholders.
• Support welcome, re-engagement, win-back, stewardship and supporter feedback activity.
• Produce campaign and journey reports, track key measures and identify opportunities for testing and improvement.
• Maintain accurate journey documentation, campaign records and process guidance.

For more information about the role’s responsibilities and the skills and experience required, please use the link to the job description.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

We’re looking for an organised and proactive fundraising, marketing, customer experience or supporter engagement professional.

You will be confident delivering email campaigns, working with data and coordinating activity across different teams, with strong attention to detail and a commitment to continuous improvement.

• Background in fundraising, supporter experience or customer engagement.
• Experience of delivering fundraising, marketing, customer experience or supporter engagement campaigns.
• Ability to create or adapt clear and engaging supporter-facing communications.
• Experience building and delivering email campaigns and automated journeys using a marketing platform.
• Experience using customer relationship management or marketing automation systems to support campaign delivery.
• Experience coordinating projects or campaigns involving multiple stakeholders.
• Ability to monitor campaign performance, interpret data and recommend improvements.
• Strong organisational and planning skills, with the ability to manage competing priorities and deadlines.
• Exc…