Dialer Campaign Strategy and Optimization

• 5+ years of experience in campaign management, contact center operations, dialer strategy, marketing operations, member engagement, or business analytics.
• Proven experience managing and optimizing outbound and inbound outreach campaigns with responsibility for conversion, contact rate, and efficiency outcomes.
• Experience developing campaign targeting strategies, segmentation models, and performance optimization initiatives.
• Experience working cross-functionally with Operations, Marketing, Analytics, Technology, and Vendor partners.
• Experience in healthcare, pharmacy, health plan, Medicare, or regulated environments preferred.
• Demonstrated success managing multiple initiatives and delivering measurable business results.
• Experience with dialer platforms and workforce/contact center technologies.
• Strong understanding of contact center technologies, dialer platforms, campaign management, and lead management processes.
• Advanced analytical skills with the ability to interpret complex data sets and translate findings into actionable recommendations.
• Experience designing and executing test-and-learn strategies, including scripting, segmentation, call timing, and outreach optimization.
• Strong knowledge of campaign performance metrics, including conversion rates, contact rates, cost per acquisition, and cost per retention.
• Ability to identify trends, risks, and opportunities and proactively develop optimization strategies.
• Strong project management and organizational skills with exceptional attention to detail.

• Bachelor's degree
• Experience with dialer platforms and workforce/contact center technologies.
• Proficiency in Excel and data visualization/reporting tools (Power BI, Tableau, or similar).
• Experience utilizing CRM and campaign management systems.
• Ability to partner with technical teams to define business requirements and support system enhancements.

Work at Home Requirements:
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly

Hours:

40

Pay Range: $86,300 - $118,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Final date to receive…