Senior Product Marketing Manager - Voice of Customer

## Senior Product Marketing Manager
- Voice of Customer Apply:
USA, OH, Work-at-Home:
Full time:
Posted Today:
End Date:
October 30, 2026 (22 days left to apply):
R1767574

Job Title:

Senior Product Marketing Manager
- Voice of Customer

Job Description We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Join us and be part of this journey towards greater opportunities and brighter futures.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as  World's Best Workplaces,  “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.  Concentrix is redefining the future of Voice of Customer (VOC). As the market evolves beyond surveys and measurement, organizations need new ways to unify customer signals, generate actionable insights, and drive business value through AI, analytics, and operational action.

We are seeking a Senior Product Marketing Manager to help shape and communicate this vision to the market while enabling growth across sales, account management, product, and client success teams.

This role sits at the center of our go-to-market strategy, connecting market trends, product innovation, competitive intelligence, sales enablement, and content development to drive awareness, pipeline growth, and client adoption.  The ideal candidate combines strategic thinking with operational execution and is equally comfortable developing positioning, building executive-ready content, managing product launches, enabling sellers, and leveraging AI-powered tools to scale marketing impact.

** What you will do in this role
** In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
** Product & Solution Positioning*
* · Develop messaging, positioning, and value propositions for our VOC and CX solutions.
· Translate complex platform capabilities and services into compelling business narratives.
· Maintain competitive positioning against platform providers and emerging AI-enabled customer intelligence solutions.
· Partner with product leaders to articulate roadmap investments and innovation stories.
** Go-to-Market Strategy*
* · Support launch planning for platform enhancements, new offerings, and strategic initiatives.
· Develop campaign themes, buyer journeys, and audience-specific messaging frameworks.
· Partner with growth marketing and demand generation teams to align campaigns with product priorities.
· Collaborate with sales leadership to ensure GTM motions support revenue objectives.
** Sales Enablement & Solutioning*
* · Create and maintain sales materials including:o   First-strike presentation so   Solution overview so   Competitive battlecardso   Proposal contento   Case studieso   Executive briefing materials
· Support strategic pursuits with tailored messaging and value articulation.
· Partner with account teams to identify and scale best practices across client engagements.
** Content Strategy & Knowledge Management*
* · Develop a scalable content architecture that supports marketing, sales, and client-facing teams.
· Own the lifecycle of core product marketing…