Customer Marketing Manager

PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, andPretty Damn Quick . IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

• Honesty: You communicate transparently and build trust through your actions.
• Ownership: You take responsibility for outcomes and follow through on commitments.
• Collaboration: You value diverse perspectives and work effectively across teams.
• Improvement: You actively seek opportunities to learn, grow, and innovate.

• Remote, US - This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, , IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

The Customer Marketing Manager is an individual contributor role that is responsible for driving onboarding, expansion, and renewal efforts across PDQ’s suite of products. This role will work cross-functionally to own programs targeting engagement, loyalty, and advocacy, contributing to customer retention and revenue growth.

• Independently develop, implement, and optimize customer marketing programs, such as cross-sell campaigns and onboarding efforts, with the direction of senior leadership.
• Partner with other marketing teams including email marketing, content marketing, and product marketing to develop and deploy targeted customer marketing campaigns.
• Facilitate and host customer marketing events, including cross-sell events, in collaboration with sales and technical product experts.
• Proactively report on program performance, providing key insights to senior leadership to inform planning and prioritization.
• Build, maintain, and present reports on supporting KPI performance as defined by senior leadership on a regular basis and in a timely manner.
• Drive experimentation of new customer marketing opportunities and tactics based in competitive and audience research.
• Collaborate with the broader marketing teams on customer marketing needs, such as go-to-market launches and customer communications.
• Assist in analyzing data, including product usage, to understand customer pain points and engagement; providing ideas on how to address opportunities for improvement.

• 5+ years of marketing experience
• Previous experience driving successful customer marketing programs

• Positive attitude and a passion for problem-solving
• Experience managing and executing customer marketing campaigns across parts of the customer journey
• Strong knowledge of customer marketing principles and tools
• Strong organizational skills to independently execute numerous projects and initiatives by assigned due dates
• Working analytical skills with the ability to interpret data and inform data-driven decisions
  
  Demonstrated ability to collaborate across teams and drive results in a fast-paced environment

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:

• 4-Day Work Week
• Equity Participation
• Managers who champion professional development
• 100% Premium Coverage for medical, dental and vision for you and your dependents
• 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
• Company Match of the first 6% of your employee deferrals
• Flexible Paid Time Off Policy that treats you like the adult that you are
• Health Savings Account (HSA) and wellness incentives
• Quarterly Company Values Award (team member nominated)

PDQ is proud to be an equal opportunity…