Director, Customer Advocacy

# Director, Customer Advocacy Outreach Remote  (United States)
Full-time $140,000 – $180,000 / year Upload your resume once and Scout applies for you Apply with Scout Share this job:

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You’ll own Outreach’s customer advocacy strategy and lead a team that helps customers share their experiences across references, stories, reviews, and speaking opportunities. The role works with senior leaders and cross-functional teams to grow the program and connect customer advocacy to business outcomes.
* Permanent* Fully Remote
* 10+ years### Skills and expertise

Customer advocacy strategy

Customer reference programs

Customer marketing

Advocate community development

Team leadershipG2

Trust Radius Capterra ### Key responsibilities
* Set and grow the customer advocacy program, including its budget, incentives, and recognition.
* Manage the reference program and connect customers to sales, marketing, and customer success needs.
* Build and develop the advocacy team, tracking priorities, results, and future staffing needs.## How this job compares

Compared with 129 open director marketing jobs on October 10, 2026.Pay:
This job pays $140K to $180K a year. The 68 open director marketing jobs that publish US pay start at $196K on average, so this job starts about 28% lower.

Similar open jobs:
We Love AI Jobs lists 129 open director marketing jobs at 71 companies.

Remote work:
This job is remote. 25 of the 129 director marketing jobs (19%) are remote.

AI in this role:
Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role is focused on customer advocacy rather than AI development, but the team uses AI solutions to match advocates and speed up customer story production.## Full description

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions.

Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team The Customer Advocacy team you would lead is part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand.

The Role At Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and building the strategy and programs that amplify their voice at scale? We're looking for a strategic Director of Customer Advocacy to join our corporate marketing team and own advocacy strategy across our customer base.

This is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will build and lead a team, and own the strategy, growth, and day-to-day execution of our customer advocacy program. Partnering with sales, marketing, customer success, product, and executive leadership, you will identify, curate, and amplify impactful customer experiences that elevate both our…