Dialer Campaign Strategy & Optimization Professional

** Become a part of our caring community*
* The Dialer Campaign Strategy & Optimization Professional serves as the business owner for dialer campaign performance, leveraging data, analytics, and operational insights to drive outreach effectiveness and business outcomes.

This role partners closely with Operations, Analytics, Marketing, Technology, Contact Center, and Vendor teams to monitor campaign performance, identify trends, uncover opportunities, and implement optimization strategies that improve key metrics including contact rates, authentication rates, transfer rates, conversion rates, and operational efficiency.

The ideal candidate is highly analytical, comfortable working independently, naturally curious, and able to translate data into actionable recommendations that drive accountability and measurable results.

Experience with dialer platforms, contact center operations, campaign performance management, or related technologies is strongly preferred.

The Dialer Campaign Strategy & Optimization Professional serves as the business owner for outreach campaign performance, responsible for developing campaign strategies and driving ongoing optimization to improve business outcomes. This role combines strategic planning, performance analysis, and operational execution to ensure acquisition and retention campaigns are effectively targeted, efficiently executed, and continuously improved.

The ideal candidate is highly analytical, comfortable working independently, and able to translate complex data into actionable strategies and recommendations. This individual leverages campaign performance insights to identify trends, drive accountability, optimize key metrics including contact, authentication, transfer, conversion, and cost efficiency, and influence business decisions across Operations, Marketing,

Analytics, Technology, Contact Center, and vendor partners. Success in this role requires a blend of strategic thinking, data-driven decision making, relationship management, and an understanding of contact center and campaign technologies.

** Use your skills to make an impact*
* ** Required Qualifications*
* + Experience in campaign strategy, campaign management, contact center operations, dialer operations, business analytics, marketing operations, workforce management, or a related field.

+ Demonstrated ability to develop strategies and recommendations that improve campaign performance and business outcomes.

+ Strong analytical skills with the ability to identify trends, root causes, risks, and opportunities through data analysis.

+ Experience monitoring and improving performance metrics such as contact rates, authentication rates, transfer rates, conversion rates, productivity, or operational efficiency.

+ Experience partnering with cross-functional teams to develop solutions and drive measurable results.

+ Ability to manage multiple priorities, influence stakeholders, and work independently in a fast-paced environment.

+ Strong communication and presentation skills with the ability to translate data into actionable business recommendations.

+

Experience with contact center technologies, dialer platforms, CRM systems, campaign management platforms, or related technologies.

** Preferred Qualifications*
* + Bachelor's degree

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Experience with dialer platforms and workforce/contact center technologies.

+ Proficiency in Excel and data visualization/reporting tools (Power BI, Tableau, or similar).

+ Experience utilizing CRM and campaign management systems.

+ Ability to partner with technical teams to define business requirements and support system enhancements.

** Additional Information:*
* As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

** Work at home requirements:*
* To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South…