Customer Experience Manager - Hybrid, Cross-Functional Impact
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-10-16
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Marketing / Advertising / PR
Digital Marketing, Marketing Management, Marketing Strategy
Pet Smart LLC is seeking a Customer Experience Manager to own operational CX initiatives, VoC programs, and store support for our Phoenix home office-based team. You will translate customer insights into practical store processes, drive loyalty initiatives, and collaborate across Marketing, Loyalty, Merchandising, Services, Digital, and Field Leadership to improve experience and sales.
This role requires strong project management, CX platform experience (Medallia), and a background in retail
The following role is for a Customer Experience Manager - Hybrid, Cross-Functional Impact with Pet Smart LLC.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Phoenix, AZ, United States.
This opportunity is part of our work in Marketing & Media, Management & Operations.
The advertised compensation is 90..
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