Prior Authorization Communications Consultant ; CC​/COM Project

This is a full-time remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs.

This project position is funded through 06/30/2028.

All HCA employees are required to be Washington state residents upon their first day of employment.

This project communications consultant will build a communications strategy from the ground-up for the Federal and State Interoperability and Prior Authorization Project (FSIPAP), in addition to supporting other clinical health care programs. You will use plain talk principles to share information with stakeholders, including providers, clients, the legislature, and other government officials, to name a few.

• Create and maintain FSIPAP strategic communications plan, including mapping audiences, drafting key messages, and creating tactical plans.
• Plan, organize, and schedule mass email bulletins to inform project stakeholders of important updates.
• Use plain talk principles to translate highly complex, technical language into user-friendly communications.
• Support prior authorization-related change management needs, including developing and distributing internal messaging to HCA teams.
• Coordinate external communications to managed care organizations, providers, and health care associations.
• Coordinate the creation and distribution of prior authorization-related internal and external materials
• Coordinate and submit content updates for webpages.
• Support the development and editing of clinical and provider communications materials.
• Plan, organize, and schedule email bulletins to inform Apple Health billers, providers, and other stakeholders of program updates.

• Working with a dedicated and focused team, you will build out a strategic communications plan from the ground up with a limited scope.
• You will communicate important changes to health care infrastructure with providers and stakeholders across the state.
• You will manage highly visible internal and external communications to a wide range of audiences, including the Governor’s office, Tribal governments, and Apple Health providers.

• IT terminology
  :
  Familiarity with health IT infrastructure and terminology.
• Change management
  :
  
  Experience with change management projects and principles.
• Communication plans
  :
  Experience creating strategic stakeholder communication plans.

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Demonstrated ability to clearly communicate complex technical information verbally and in writing to a non-technical audience, including the application of plain language principles to legally precise documents.
• Ability to work independently and in groups.
• Excellent writing and proof-reading skills.
• Demonstrated ability to plan strategically, identify communications needs, and develop goals and comprehensive work plans for achieving those goals.
• Knowledge of state health care programs, commercial health care insurance and current health care issues.
• Demonstrated skills working with government agencies, health care providers, health care insurers and/or public/private health care stakeholders/customers.
• Understanding of health equity principles and how to apply them to communications strategies.
• Demonstrated ability to use social media tools to communicate with multiple audiences.
• Demonstrated skills in public relations.

• Equity lens – All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect…