Community and Social Media Manager Job South Africa,Marketing / Advertising / PR

Schedule:

Responsibilities Community Management

Monitor and manage daily community engagement across the brands’ social media channels, including comments, direct messages, mentions, and tags during agreed coverage hours.
Respond promptly and thoughtfully using the appropriate brand voice, providing personalized and helpful responses that encourage conversation and build consumer trust.
Proactively engage with customers, fans, creators, and relevant communities beyond the brands’ own posts.
Identify opportunities to participate naturally in relevant social conversations and cultural trends.
Identify, acknowledge, and reshare relevant user-generated content in accordance with brand approval processes, content permissions, and creator-credit guidelines.
Exercise sound judgment when distinguishing routine engagement from customer service requests or sensitive issues. Escalate concerns to the appropriate team and follow through to ensure they are addressed.
Identify recurring questions, audience feedback, emerging conversations, and shifts in sentiment, sharing relevant insights with the team.

Social Media Publishing & Calendar Management

Maintain the social media publishing calendar and track content throughout the approval, scheduling, and publishing process.
Upload and schedule approved content and captions using the designated social media management tools.
Publish content directly through native social media platforms when required, particularly when platform-specific features are unavailable through scheduling tools.
Conduct pre-publication checks to ensure all assets, captions, formatting, tags, links, cover images, and posting times are accurate.
Verify that content has been published correctly and promptly troubleshoot or flag any publishing issues.
Make approved updates or corrections as needed to maintain publishing accuracy and consistency.
Conduct personalized outreach to influencers and creators for product seeding using approved target lists and messaging guidelines.
Confirm creators’ interest in receiving products and collect complete, accurate shipping information.
Follow up with creators to obtain missing details and ensure the outreach process progresses smoothly.
Maintain an organized outreach and product-seeding tracker documenting contact attempts, responses, shipping address collection, and fulfillment handoffs.
Handle creator contact details and shipping information securely within approved systems.
Flag relevant creator questions, responses, and resulting social media mentions for appropriate follow-up.

Requirements

3+ years of hands‑on experience in social media management, community management, or a similar role, with examples of thoughtful audience engagement and strong brand‑voice execution.
Excellent written communication skills, with the ability to transition naturally between engaging conversations, helpful customer support, and professional creator outreach.
A strong understanding of social media culture, platform etiquette, and audience engagement, including when to participate, when to listen, and when to elevate.
Practical experience using social media scheduling, publishing, and community management tools, along with confidence publishing directly through social platforms.
Exceptional attention to detail and organizational skills, particularly when managing content calendars, approvals, outreach trackers, and shipping information.
Strong judgment, initiative, and problem‑solving skills when handling audience interactions and unexpected situations.
Reliable communication and follow‑through, with the ability to provide consistent daily coverage during the agreed schedule.

Nice to Have:

Experience working with consumer brands or lifestyle products.
Familiarity with influencer gifting and product-seeding programs.
Experience managing user-generated content, creator relationships, and social media engagement initiatives.
Permanent work from home
Immediate hiring