Account Manager

Established in 2004,
OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

Role: Account Manager

Location: Manchester, United Kingdom

As Account Manager you will work closely with the client's stakeholders and Oliver’s on ‑ site team to deliver creative and production work — with a particular focus on video content production and packaging design/artwork — ensuring work is delivered on time, on brief and on budget.

You will report to the Account Director and be a key day ‑ to ‑ day contact for the client. The account team is a cross ‑ functional, collaborative unitcomprisingaccount leads, producers,project managers,designersandartworkers. This on ‑ site team plugs into Oliver’s global capability to bring planning,creative and productionexpertiseto the client when required.

This role requires presence at the client's Manchester offices a minimum of 3 days per week. Two days per week are flexible for remote working.

• Client management & service
  • Be the primary day ‑ to ‑ day point of contact for the client on assigned projects.
  • Build andmaintainstrong client relationships; understand client priorities, businessneedsand brand guidelines.
  • Lead andparticipatein client status calls, productioncallsand workshops; set agendas and follow up with clear meeting notes and actions.
  • Present work to client stakeholders with support from the creative team; capture and manage feedback and approvals.
• Accept,reviewandprioritiseclient briefs; translate briefs into clear internal briefs for design,production and creative teams.
• Oversee the production lifecycle for marketing assets, especially video and packaging artwork — ensuring briefs, schedules, resourceallocationand quality controls are in place.
• Coordinate with internal designers, producers, art workers and external suppliers todeliver against objectives.
• Escalate risks and issues early and drive pragmatic solutions to keep projects on track.
• Manage project forecasting, monthlybudgetsand financial reporting for assigned projects;support Account Director on account pipelines and budget planning.
• Raise cost estimates, share costs with client, obtain POapprovalsand manage spend tracking.
• MaximiseROI through careful scope and budget control while supporting commercial opportunities for account growth.
• Maintain the brief pipeline and delivery schedules; ensure resource planning aligns with demand.
• Produce regular reports andMI, and support Q  preparation and delivery.
• Support the Account Director in implementing strategic account plans andidentifyopportunities to grow the relationship.

• Strong executionalrigour: highly organised, excellent at multitasking and meeting deadlines across multiple projects.
• Proactive problem solver whoanticipateschallenges and drives resolution.
• A confident communicator and presenter who can translate complex or technical material into compelling narratives for different stakeholders.
• A relationship builder who earns trust through consistently delivering high-quality work and clear,timely communication.
• 3+ years agency account management experience (preferably with FMCG / CPG / consumer brands or Home…