Manager, Client Operations & Sales Enablement

Client Operations & Sales Enablement Manager

The IIA is seeking a proactive, highly organized Client Operations & Sales Enablement Manager to support its Global Enterprise Sales & Partnerships team.

This hands-on role manages multiple client accounts, projects, deadlines, and operational workflows simultaneously. You will coordinate client communications, sales fulfillment, training programs, sponsor ships, advertising campaigns, and global learning initiatives while ensuring a seamless client experience.

The ideal candidate thrives in a fast-paced, deadline-driven environment, anticipates needs, takes ownership of deliverables, and continuously identifies opportunities to improve efficiency and service quality.

This is a hybrid position based in Lake Mary, Florida, combining in-office collaboration with remote work.

• Manage client requests, shared sales and training inboxes, project workflows, and outstanding deliverables.
• Coordinate client communications, meetings, training logistics, registrations, invoicing requests, and internal handoffs.
• Proactively track deadlines, resolve issues, and keep clients and stakeholders informed.
• Collaborate with Sales, Marketing, Learning, Events, Finance, and other teams to ensure successful delivery.

• Support National Institute onboarding, program participation, contracts, renewals, and learning-related requests.
• Coordinate Train-the-Trainer activities, course materials, scheduling, and program documentation.
• Maintain accurate records and workflows using systems such as SharePoint, Smartsheet, and Agiloft.

• Coordinate exhibitor and sponsor onboarding, event deliverables, client communications, and deadlines.
• Manage exhibitor information, portals, registrations, and fulfillment activities using Cvent and related tools.
• Support advertising campaigns, sponsored webinars, digital advertising, and promotional deliverables.
• Track campaign materials, deadlines, inventory, and client commitments across multiple projects.

• Identify opportunities to simplify workflows, reduce manual tasks, and improve operational efficiency.
• Maintain clear process documentation, trackers, and reporting tools.
• Support workflow automation and technology improvements using Power Automate and other platforms.
• Recommend practical solutions that improve scalability, accuracy, and the overall client experience.

• 3+ years of experience in client services, account coordination, project coordination, sales operations, marketing operations, advertising operations, event operations, or a comparable fast-paced environment.
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field, or an equivalent combination of education and relevant professional experience.
• Demonstrated ability to manage multiple clients, projects, stakeholders, and deadlines simultaneously.
• Strong organizational, project management, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills and a strong customer-service mindset.
• Ability to anticipate needs, take initiative, resolve issues, and follow through independently.
• Comfort working in a high-volume environment with shifting priorities and competing deadlines.
• Strong proficiency with Microsoft Office and the ability to quickly learn new business systems.
• Collaborative, adaptable, and solutions-oriented approach to working across departments.

• Experience in an advertising or marketing agency, event organization, professional services firm, or high-volume client-service environment.
• Experience supporting sales teams, client fulfillment, sponsor ships, advertising campaigns, or training programs.
• Familiarity with CRM, project management, event management, or workflow automation systems.
• Experience with Cvent, Smartsheet, SharePoint, Power Automate, Agiloft, or similar platforms.
• Experience improving processes, streamlining workflows, or implementing automation solutions.

The Institute of Internal Auditors (IIA) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender…