Senior E-commerce Platform Manager

Our client is seeking a strategic and experienced Senior E-commerce Platform Manager to oversee their online retail presence. This hybrid role, based in bustling Johannesburg, Gauteng , requires a leader who can drive growth, enhance customer experience, and optimize platform performance. You will be responsible for the day-to-day management and strategic development of the e-commerce platform, ensuring it aligns with business objectives and market trends.

The ideal candidate will have a proven track record in e-commerce, strong analytical skills, and a deep understanding of online sales funnels, SEO, digital marketing, and customer relationship management (CRM). This is an exciting opportunity to shape the digital future of a leading brand and make a significant impact in the competitive e-commerce landscape of Gauteng .

• Develop and execute the e-commerce strategy to drive online sales, customer acquisition, and retention.
• Manage the day-to-day operations of the e-commerce platform, including website content, product merchandising, and promotions.
• Analyze website performance data (traffic, conversion rates, AOV) and identify areas for improvement.
• Collaborate with marketing, IT, and operations teams to ensure seamless integration and functionality.
• Oversee the implementation of new features, functionalities, and platform upgrades.
• Manage the online customer journey, from discovery to post-purchase experience.
• Conduct market research and competitor analysis to identify emerging trends and opportunities.
• Manage relationships with third-party vendors and technology partners.
• Ensure the website is optimized for search engines (SEO) and provides a superior user experience (UX).
• Develop and manage the e-commerce budget and key performance indicators (KPIs).

• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
• Minimum of 6 years of progressive experience in e-commerce management or digital marketing.
• Proven experience managing large-scale e-commerce platforms (e.g., Shopify Plus, Magento, Salesforce Commerce Cloud).
• Strong understanding of SEO, SEM, email marketing, and social media marketing strategies.
• Proficiency in web analytics tools (e.g., Google Analytics) and A/B testing.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Strong project management and organizational abilities.
• Exceptional communication and interpersonal skills.
• Experience in a hybrid work environment.
• Knowledge of payment gateways and e-commerce security best practices.

• Competitive salary package with performance bonuses.
• Hybrid work model offering flexibility between office and remote work.
• Comprehensive health insurance and retirement fund.
• Opportunities for professional development and training.
• Significant impact on the company's digital strategy.
• Employee discounts on company products.
• Vibrant and collaborative work culture in Johannesburg .