Customer Experience Specialist; f​/m​/d

As a Customer Experience Specialist
, you will be responsible for creating and executing high‑quality educational content for advertisers using our Platform Services propositions
, supporting the growth of their affiliate programmes and enabling the self‑unlocking of GP.

This role focuses on developing engaging, practical content such as how‑to guides, articles, platform training videos, webinars, and email life cycles
, as well as testing new initiatives that explore opportunities to drive revenue and continuously improve the advertiser experience.

Alongside content creation, you will work closely with the Customer Experience Team Leader to maximise advertiser potential across Self‑Service and Essentials
. This includes identifying under‑utilised platform features, and supporting a broad range of departmental initiatives – from publisher activation to strategic peak‑planning campaigns delivered via emails, guides, and webinars.

If you’re a creative, commercially‑minded individual with strong cross‑department collaboration skills, this is an exciting opportunity to join a fast‑paced, dynamic team passionate about helping to grow the grassroots brands of the future.

• Develop creative, innovative content that provides “virtual hand‑holding” and self‑serve enablement for advertisers.
• Confidently present content both internally and externally, including to senior‑level stakeholders.
• Support or take ownership of short‑term, high‑impact departmental projects focused on driving quick wins and maximising GP potential for Platform Service advertisers.
• Coordinate and create compelling peak‑
  planning content
  , from major seasonal events (e.g. Cyber) to locally focused initiatives.
• Plan, host, and record webinars covering strategic themes, publisher types, and seasonal planning.
• Work closely with neighbouring functions and teams, including Onboarding, Customer Support, Customer Success, Platform Service Delivery, Marketing, Product, and UX
  .
• Deliver occasional Random Acts of Kindness (RAOKs) to top‑performing advertisers to support engagement and GP growth.
• Conduct Quality Assurance tasks to embed the Awin Branding and TOV guidance across neighbouring functions content (such as email templates and client ppts).

• 1+ years’ experience in affiliate marketing
• Enthusiastic, committed, and highly motivated, with a strong sense of accountability and ownership.
• Commercially minded, with a passion for growing the Platform Services offering and accelerating advertiser success.
• Proven experience working cross‑functionally with multiple teams and stakeholders.
• Excellent time‑management and organisational skills, with the ability to manage multiple priorities and deadlines.
• Confident communicator with a strong attention to detail.
• Strong writing skills, with experience creating customer‑facing content.
• Numerate, with a solid working knowledge of MS Office tools - especially Excel.
• Bilingual candidates are encouraged to apply, with German language skills considered a strong advantage.

Flexi-Week
:
We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.

Flexi-office
:
We offer an international culture and flexibility through our hybrid/remote working scheme which is designed to foster a culture of mutual trust and working flexibility.

Work Expense Contribution & Remote Working Furniture
:
You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace when working from home.

Health and Wellbeing
:
With our support and access to various initiatives and sports offers,…