Consumer Researcher – Used​/Trade

Remote

Our Story
With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world’s only full-service destination for photo, video, and electronics. We’re more than a retailer—we’re a creative partner for professionals, hobbyists, and tech enthusiasts alike.

From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource.

At Adorama, we don’t just support creativity—we live it. Join a team that’s shaping the future of how the world captures, creates and connects.

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered:We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper:We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up:We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful:We assume positive intent, listen actively, and support one another.

About Adorama Used/Trade & Role

Adorama's Used/Trade department is seeking a Freelance Consumer Researcher to better understand what drives customers to buy, sell, and trade pre-owned gear, and translate those insights into more effective advertising, landing pages, and offers.

Adorama's Used/Trade department specializes in buying, evaluating, and reselling pre-owned equipment, as well as managing our trade-in program. Unlike customers purchasing new gear, Used/Trade customers are often more price-conscious, focused on product condition, and looking for reassurance and trust throughout the buying or selling process.

While we have extensive transaction data, we're looking to gain a deeper understanding of our customers' motivations, concerns, and decision-making behaviors.

In this role, you'll independently manage research initiatives from start to finish, including conducting customer interviews, testing ads and landing pages, analyzing customer behavior, and developing surveys. You'll report to the Paid Media team and collaborate closely with our marketing teams to turn research findings into actionable insights that improve the customer experience and drive business results.

Employment Type: Freelance / Independent Contractor

Location: Remote

Schedule: Approximately 20 hours per week, with flexibility based on interview and survey schedules

Duration: Initial 3-month engagement, with the possibility of extension based on business needs

What Will Help You Thrive

• Moderated customer interviews. Recruit, schedule and conduct one-on-one interviews with real Used/Trade customers (buyers, sellers and trade-in customers). Write the discussion guides, run the sessions and synthesize what you learn so it enriches our internal customer data: motivations, objections, trust signals, and how people describe their own gear and buying decisions.
• Unmoderated research on ads and landing pages. Design and run unmoderated tests that show where our paid ads and landing pages confuse, mislead or fail to persuade. This may include evaluating and recommending the right user research tool for our needs (platform fit, participant panel quality, cost, and ability to screen for used-gear shoppers) before running studies in it.
• Heatmap and click analysis. Set up and analyze heatmaps, scroll maps and click dataon our landing pages. Identify where visitors stall, what they ignore and what they clickthat is not clickable, and translate the patterns into specific page recommendations.
• Hypothesis-driven…