Senior Lifecycle & CRM Strategy Leader

• Contract

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity.

With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.

About Sia Experience-Marketing Advisory

Sia Experience is the end‑to‑end marketing and customer experience arm of Sia. Agile and collaborative, our Marketing Advisory Business Line is recognized for delivering high‑impact, growth‑focused solutions by blending marketing, CX, creative, AI, and deep industry expertise.

As strategic partners, The Marketing Advisory team empowers clients across technology, luxury, consumer goods, finance, energy, and more to scale operational excellence and drive brand‑led growth through AI‑and data‑driven strategies. Our teams lead full‑funnel marketing transformations—from strategy and go‑to‑market execution to experience design, performance measurement, and sustainable impact.

It’s an exciting time to join us. SiaX has long been the agency behind some of the world’s biggest brands—now we’re expanding, becoming one of the most recognizable names for companies that demand bold, business‑driving creative. We’re shaping SiaX into the go‑to agency of the future. This is your chance to be part of that growth, working alongside top‑tier creatives, consultants and agency leaders to continuously evolve what a modern, full‑service agency can be.

Opportunities like this don’t come around often—if you want in on the next level, this is it.

Contract roles are geared toward independent professionals interested in temporary or project‑based work.

Project

Title:

Senior Lifecycle & CRM Strategy Leader

Project Length: This is a contract role that could span 6 months with the possibility of extension

Project

Hours:

40 hours per week

Location: Remote

Rate: $90-110/hr The expected compensation for this contract is per year. The exact pay rate will vary depending on a wide array of factors, which may include but are not limited to skills, experience, and location.

We’re seeking a senior lifecycle and CRM leader to build a coordinated customer‑growth capability for a digital‑presence services business serving entrepreneurs, small businesses, freelancers, and customers building and managing an online presence. The portfolio spans domain registration, website creation, web hosting, professional email, security, and digital marketing solutions.

The business is evolving from product- and campaign‑led communications toward a more integrated lifecycle model. You will assess the current state, define the highest-value customer journeys, and establish a practical roadmap connecting customer and account data, setup and service signals, marketing technology, content, measurement, and cross‑functional execution.

The work should help customers move from purchasing a domain or digital service to successfully establishing, activating, managing, protecting, and growing their online presence. It should strengthen service activation, time to value, complementary‑service adoption, renewal readiness, retention, expansion, and win‑back. You will serve as a senior advisor while remaining hands‑on in shaping the first wave of journeys, tests, and operating practices.

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