Social Media Manager

Social Media Manager This website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Privacy Policy### Social Media Manager Apply:
Fully Flexible:
Remote, Washington, United States of America:
Remote, Georgia, United States of America:
Full time:
Posted Today:
R35730##

Job Description
** Social Creative & Production Manager
** As the Social Creative Manager at Zendesk, you'll help define what great social-first creative looks like for a global technology brand.

We're looking for a creative thinker and hands-on maker who knows how to turn big ideas, complex technology, and timely conversations into content people actually want to engage with. From scroll-stopping videos and bold visual concepts to clever social campaigns and executive content, you'll bring fresh creative thinking to how Zendesk shows up across Linked In, X, You Tube, and emerging platforms.  

You will turn company priorities, customer stories, product news, thought leadership content, and industry conversations into sharp, platform-native content that earns attention and builds credibility with AI decision-makers and other audiences. You will work closely with brand, product marketing, sales, and PR teams to ensure a consistent, compelling, and integrated brand voice across all social touchpoints, driving measurable impact on our B2B growth objectives.

You are a  creative, resourceful maker with strong editorial judgment, hands-on production skills, and the instincts to recognize when a moment is worth responding to.  AI fluency is important, too. We're looking for someone who is excited to experiment with emerging creative tools to make production smarter and unlock new possibilities, without sacrificing originality, authenticity, or editorial judgment.  
** About the Team
** This role is part of Zendesk’s brand and content organization and works in close partnership with brand, editorial, product marketing, customer marketing,field marketing, PR and executive communications. The team combines creativity, audience insight, and cross-functional collaboration to strengthen Zendesk’s public presence and support business priorities. This role focuses on producing social content for both Zendesk and its executives.

** Here’s What You’ll Do Day-to-day
** Concepting & Production
* Lead ideation and hands-on production of original, social-first content across Zendesk's owned channels, primarily Linked In, X, and You Tube.
* Develop compelling concepts for product launches, brand campaigns, customer stories, industry conversations, and other priority moments.
* Design and produce social-first graphics, carousels, animations, short-form videos, and other visual content from concept through final delivery.
* Write and collaborate on engaging social copy, hooks, scripts, captions, and creative treatments that complement visual storytelling.
* Transform complex topics like AI, automation, and service into accessible, engaging, and visually compelling content.
* Adapt larger brand campaigns into creative that feels native to each social platform rather than simply resizing existing assets.
* Partner with internal designers, video producers, and external creative resources on more complex production needs.  Social-First Storytelling & Innovation
* Bring a strong understanding of social culture, platform trends, emerging formats, and audience behavior to the creative process.
* Proactively pitch fresh, unexpected ideas that help Zendesk stand out from traditional B2B technology brands.
* Identify opportunities for timely, relevant, and culturally aware creative that connects Zendesk to broader industry conversations.
* Experiment with new formats, visual approaches, and storytelling techniques to…