Account Manager

The Shipyard is a leading, independent marketing and communication agency headquartered in Columbus, OH and San Diego, CA that brings together talented individuals across the creative, communications, media and digital landscape. Uniquely designed to Engineer Brand Love through a unifying approach of paid, owned and earned channels, we work together to grow brands that audiences can't help but love.

Our family of brands, Fahlgren Mortine, TURNER and Tiny Wins, span integrated communications, travel and lifestyle, and digital innovation, giving us the range and depth to deliver for clients locally, regionally and nationally.

We are looking for a smart, experienced, and motivated Account Manager to join our San Diego team.

At The Shipyard, our Client Engagement team is on a mission to be trusted advisors to our clients, working in partnership to engineer brand love and drive successful business outcomes.

The Account Manager is a trusted go-to person for the clients on day-to-day requirements, issues and challenges. Working on one or more accounts, this person functions as the “glue” that keeps client programs of work and people moving together to deliver executional excellence.

This is a hybrid work from home/office position (in-office attendance is required on Tuesdays & Thursdays) and the candidate must live near San Diego, CA
.

At The Shipyard, we know that it's your unique talents, backgrounds, and perspectives that make you who you are, just like our team, who come from various career paths and experiences. We believe we can't be truly diverse without you bringing your most authentic self to the agency.

Studies show that people from marginalized communities may not always apply for positions if they don't meet every single requirement in a job posting. At The Shipyard, we encourage you to apply even if you don't meet all the requirements. We believe that your passion for what we stand for — our values and purpose — is just as important as meeting every checkbox.

You will manage the daily workflow of assigned client(s) under the direction of an Account Supervisor or Account Director.

• Understanding, growth and workflow management across key advertising agency business functions:
• Relationship management of both client & internal teams
• Paid media campaign planning & management – digital and traditional
• Data & Analytics – paid media performance & optimization
• Strategy – research & analysis of industry trends, competitive data
• Creative – concepting & execution
• Production – TV, digital, radio & web
• Demonstrate understanding of client business objectives, utilizing to provide key direction or make decisions
• Demonstrate understanding of client’s business results
• Provide support on efforts to propel the client’s business forward such as competitive reviews
• Support annual account planning process for assigned account(s)
• Support the development of client business reviews for assigned account(s)

• Coordinate project estimates with agency producers
• Manage getting client signatures on project estimates
• Track all approved estimates and monthly billing on client Budget Tracker, laddering updates to Account Supervisor or Account Director
• Review monthly billing packets for accuracy and alignment within total budget
• Be an agency advocate, managing work as efficiently as possible to enhance profitability
• Recognize scope changes and elevate to Account Supervisor or Account Director
• Talent Usage Management/ Tracking

• Interact professionally with various levels of Company employees and outside representatives
• Serve as primary point of contact for clients and foster positive, consistent, trusted client interactions
• Foster positive, trusted agency…