Intelligence Analyst; Remote

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market‑leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI‑powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Remote positions open to the US only.

The Competitive Intelligence Analyst is responsible for gathering, analyzing, and disseminating critical competitive insights that inform strategic decision‑making within our organization. You will play a critical role in helping KnowBe4 win in the market by supporting our global Revenue and Channel teams with actionable competitive insights, enablement content, and strategic deal support. This role involves tracking industry trends, competitor strategies, market dynamics, product developments, and customer feedback to enable data‑driven decisions across product development, marketing, sales, and corporate strategy.

• Continuous Competitive Monitoring and Research:
  Conduct ongoing competitive research using earnings calls, analyst reports, and third‑party tools (e.g., Alpha Sense, Crayon, Chorus, Gong, SFDC), supplemented by field intelligence.
  Uncover strategic insights from this research to inform deal strategy and enhance sales enablement.
  Monitor industry trends, emerging threats, and technological advancements within the cybersecurity landscape.
• Competitive Intelligence Content Development:
  Develop and maintain comprehensive competitive intelligence resources, including competitive battle cards, detailed competitor profiles, and market analysis reports.
  Conduct detailed analyses of cybersecurity competitors, focusing on product features, pricing models, market positioning, strategic direction, and customer perceptions.
• Insight Generation and Analysis:
  Lead competitive win‑loss analysis projects to identify patterns, derive actionable insights, and develop recommendations for improving win rates.
  Perform competitive mystery shopping to gain firsthand insights into competitor sales tactics, messaging, product demonstrations, and customer experience.
• Cross‑Functional Collaboration and Communication:
  Collaborate closely with product marketing, sales, and product management teams to support competitive positioning and strategic initiatives.
  Provide timely alerts and briefings to internal stakeholders on competitive moves, market shifts, or disruptive industry trends.
  Present competitive intelligence findings clearly and persuasively to executives and cross‑functional teams to inform strategic planning.

• Bachelor's degree in computer science, cybersecurity, business, or a related field ; advanced degree preferred.
• 3+ years of experience in competitive intelligence, market research, or strategic analysis within the cybersecurity industry.
• Experience leveraging qualitative and quantitative research methods to drive decision‑making.
• Demonstrated ability to synthesize complex information into actionable insights and recommendations.
• Proven ability to translate complex competitive insights into clear, actionable recommendations for GTM teams and executives.
• Experience working closely with Sales teams to provide competitive deal support, objection handling, and…