Customer Education & Marketing Program Operations Contractor

This remote contract opportunity supports customer education and marketing program operations within a regulated healthcare environment. You will partner with a team of program managers to deliver recurring communications, reporting, project coordination, and operational support.

• Create, quality-check, schedule, and distribute a weekly customer education newsletter through Salesforce Marketing Cloud.
• Verify audiences, content, links, formatting, approvals, and send timing.
• Run and validate customer education utilization reports using Salesforce and internal learning platforms; identify trends, gaps, and data anomalies.
• Track nominations, campaigns, milestones, approvals, due dates, and action items; follow up on open items and escalated risks when needed.
• Coordinate CEU certification information, documentation, deadlines, and status communications.
• Route campaign and program materials through Veeva and support version-control and approval tracking.
• Maintain project trackers, calendars, status updates, and supporting documentation in SharePoint and Microsoft Teams.
• Perform quality checks on reports, campaign assets, recipient lists, and operational records.
• Document repeatable processes and recommend practical improvements to reporting, campaign execution, and program coordination.

• 3+ years of experience in marketing operations, program coordination, project administration, customer communications, or a related area.
• 2+ years of hands-on experience building, scheduling, testing, or reporting on campaigns in Salesforce Marketing Cloud / Marketing Cloud Engagement or a comparable email marketing automation platform.
• 2+ years of experience using Salesforce CRM for reporting, record management, and data validation.
• Strong attention to detail, organization, written and verbal communication, follow-through, and ability to manage multiple deadlines independently.
• Ability to interpret utilization or engagement data and communicate findings clearly.

• Experience with SharePoint, Microsoft Teams, Veeva Vault, or another regulated-content review platform.
• Experience in medical devices, healthcare, life sciences, or another regulated industry.
• Experience supporting customer or professional education, CEU/CME administration, learning platforms, SOPs, campaign calendars, or operational dashboards.
• Location: Remote
• Hours: 8:00 a.m.
  
  -5:00 p.m. in the contractor's local time zone
• Interview process: Two video interview rounds, including an initial interview and a panel interview for selected candidates.