Community Manager - Sports E-commerce

Our client, a thriving online retailer specializing in sports equipment and apparel, is seeking a vibrant and engaged Community Manager to build and nurture their online community. This fully remote position is ideal for someone passionate about sports, social media, and creating meaningful connections with customers. The Community Manager will be responsible for moderating online forums, managing social media interactions, creating engaging content, and fostering a loyal customer base.

You will be the voice of the brand online, ensuring a positive and interactive experience for all community members. As a remote-first organization, we offer a flexible and dynamic work environment where your contributions directly impact customer engagement and brand loyalty. This role is perfect for a proactive individual eager to build a strong presence for our brand across various digital platforms.

• Develop and implement strategies for online community growth and engagement.
• Moderate online forums, social media groups, and other community platforms.
• Create and publish engaging content (text, images, videos) tailored to the sports enthusiast audience.
• Respond to user inquiries, comments, and feedback in a timely and professional manner.
• Identify and engage with brand advocates and influencers within the community.
• Organize and promote online events, contests, and discussions.
• Monitor social media trends and conversations relevant to the brand and industry.
• Analyze community engagement metrics and provide reports on key performance indicators.
• Collaborate with marketing and customer service teams to ensure consistent brand messaging and customer experience.

• Bachelor's degree in Marketing, Communications, English, or a related field.
• Proven experience in community management, social media management, or a similar role.
• Excellent written and verbal communication skills, with a knack for engaging and creative content creation.
• Deep understanding of social media platforms and best practices for community building.
• Passion for sports and a good understanding of the sports e-commerce landscape.
• Ability to work independently and manage time effectively in a remote setting.
• Strong customer service orientation and problem-solving skills.
• Experience with community management tools and analytics platforms is a plus.
• A proactive, enthusiastic, and collaborative attitude is essential for this role supporting our customers in East London and globally.

• Competitive salary package.
• Comprehensive health and wellness benefits.
• Generous employee discounts on a wide range of sports products.
• Flexible remote working arrangements.
• Opportunities for professional development and training in digital marketing.
• A collaborative and supportive team environment.
• The chance to be an integral part of a growing e-commerce brand.