Customer Marketing Consultant - Business Banking

United Kingdom

We’re looking for a Customer Communications Consultant to join our Marketing & Communications team on a permanent basis. You’ll play a key role in developing and delivering high-quality, customer-focused communications that help Nationwide engage with members effectively while meeting regulatory, governance and brand standards. You’ll work across a range of personalised and data-driven channels, ensuring communications are clear, relevant, compliant and deliver the desired customer and business outcomes.

In this role, you will manage the end-to-end delivery of customer communications across channels such as email, direct mail, push notifications and other personalised formats. You will use customer insight, business priorities, data, propositions and performance learnings to create effective communications that support customer engagement and commercial objectives. You’ll be responsible for maintaining high quality standards, ensuring communications are customer-first, accessible, accurate and aligned to Nationwide’s tone of voice and brand requirements.

You will work closely with colleagues across Marketing, Product, Digital, Legal and other business areas, as well as external suppliers and specialist partners, to coordinate activity, manage priorities and deliver communications efficiently. You’ll balance customer, business and regulatory considerations while identifying opportunities to improve communications, processes and ways of working.

We’re looking for someone with experience developing and delivering customer communications or marketing campaigns across multiple channels, ideally within a regulated environment. You’ll have strong stakeholder management skills, excellent written communication abilities, a customer-first mindset and the ability to manage multiple priorities while maintaining high standards of quality and control. Experience using customer insight, data and performance information to drive communication effectiveness will be important to success in this role.

Please note that this role does not have direct people management responsibility and forms part of a wider team reporting into a Senior Manager.

We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you’ll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you’ll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long‑term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and…