Senior Client Success Executive

Our Mission: Activating audience insight through unrivalled human understanding, media execution strategies and sustainable technologies.

Our Company

Our pioneering technology is a powerful telescope into human understanding, turning billions of disparate audience data points into vibrant and easy to understand insights.
It’s complex data, made actionable for everyone. Unique to us, we join the technologies of audience intelligence and media buying together digitally - within our platform.

We understand the unique value of the individual, which is why we aim to create a company structure that welcomes ideas from everyone. You can read more about our culture and values here.

Your Role

This is an exciting opportunity to join our Client Success Team at a time of rapid growth. Key aspects of your role include:

• Supporting large client accounts and ownership of some client accounts, including relationship management.

• Ensuring the high-quality output of all client communications, presentations and deliverables from you or your wider team.

• Supporting the creation of account plans (across insights, strategy and media planning) tailored to Fifty’s core insights and audience understanding, to achieve the client's goals.

• Supporting sales on client pitching, proposal writing and/or presentations.

Your Responsibilities

• Responsibility for client reporting, proposal writing and communications.

• Develop, grow and retain existing and new revenue streams with your clients.

• Total quality control for all output delivered to you or the team's clients.

2. Strategic Media Development & Planning

• Help to develop and shape (with input from your manager, and our insights & strategy teams), media execution strategies and plans.

• Briefing our insights and strategy teams/solutions to ensure they are shaped to your clients' needs.

• Ensure client dashboards, reporting, and templates are maintained and updated, and that campaign work is executed to the highest standard internally.

• Monitor and ensure client KPIs are tracked, identify issues early, and work with internal teams to find resolutions.

• Supporting the delivery of client reporting, PCAs, QBRs and any other output-based reporting.

• Ensure every client touch point is delivered to the highest standards expected of Fifty.

• Inspiring, engaging and delighting our clients with our outputs.

• Be humble, be kind, and support others in their learning and development.

Your Essential Skills

• Experience in media advertising, whether working within a brand or for providers of media.

• An understanding of: the media landscape, communications planning and media solutions available in the market (preparing & presenting media plans).

• Confident and experienced in acting in client-facing roles.

• Ability to engage, persuade and influence stakeholders within your client & manage multiple campaigns.

• A brilliant communicator with a track record of building strong relations with colleagues and clients.

• Have the ability to juggle multiple stakeholders and meet their challenges.

• A keen eye for detail, operating with high standards of output and setting the bar for internal and external counterparts.

Your Salary

£30, + Company-wide bonus + Up to 25% OTE Commission Scheme

Our Benefits

At Fifty we...

...Recharge.

• 25 annual leave days + bank holidays

• Increased annual leave the longer you've worked with us

• Office closure over Christmas

...Give Back.

• Paid volunteer leave

• Matched giving for a fundraising cause

...Support.

• Contributory pension scheme based on level of seniority

• Generous and inclusive parental leave and sick pay policies

• Individual Learning & Development budgets

• A Mac laptop

• £100 personal budget for your home working station + a new monitor

• Mobile phone contract contributions

• Cycle to…