CRM manager in retail

Ignite are delighted to be working with a fast-growing retail brand on the hunt for a CRM Manager. They are one of the fastest-growing companies in the UK, the business has serious ambitions to become a leader in their market. This is a brilliant opportunity to take ownership of a key growth channel, where CRM generates 40% of total revenue. You'll have the freedom to shape strategy, build high-performing customer journeys and make a genuine commercial impact within a founder-led business that moves fast and thinks big.

• 3-5+ years' experience in CRM, retention or lifecycle marketing, ideally within a fast-growing DTC ecommerce business.
• Strong hands-on experience with Klaviyo and Shopify, including building and optimising automated customer journeys.
• A proven track record of driving CRM revenue, improving conversion and increasing repeat purchase rates or customer lifetime value.
• Experience developing email campaign strategies, segmentation, personalisation, cross-sell and upsell activity.
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  Experience working with high-end retail products is desirable

The opportunity to make a tangible impact on the growth of a rapidly expanding wellness brand.

• £50,000-£60,000 + discretional bonus
• Hybrid working from Surrey office, 3 days onsite
• One week work from anywhere
• Yearly personal development budget