Head of Client Management- Full Remote

LDX Digital is a cutting-edge digital marketing agency specializing in performance-driven advertising. We partner with eCommerce brands to create engaging and impactful ad campaigns that deliver exceptional results. Our team is fully remote and globally diverse
, united by a shared passion for creativity and innovation. If you're passionate about client success, digital strategy, and building lasting relationships, LDX offers a collaborative and fast-paced environment where your impact is felt every day.

As a Client Success Manager at LDX Digital, you will serve as the primary point of contact for your assigned clients
, ensuring their needs are met through ongoing communication and strategic support. You will lead weekly client check-ins, provide campaign updates, and work with internal media buyers and designers to deliver high-quality marketing outcomes. You'll also identify upsell opportunities and maintain a proactive approach to client retention and satisfaction.

• Manage client relationships through weekly virtual meetings and ongoing communication via Slack
• Provide high-touch support, campaign updates, and actionable insights to help clients achieve their marketing goals
• Foster client relationships, ensuring all clients are satisfied, comfortable and educated on any topic we are working on
• Identify upsell opportunities and introduce new offerings that align with client needs and business objectives
• Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure deliverables are executed effectively
• Use Click Up to log and track detailed deliverables from intake through to completion
• Maintain clear and timely documentation of performance metrics, deliverables, and meeting outcomes
• Monitor campaign performance using tools like Google Ads, Google Analytics, and general reporting/dashboard platforms, ensuring campaigns meet or exceed expectations
• Partner with internal teams to delegate tasks for optimizations, creative updates, or strategy shifts based on performance
• Ensure clients receive timely and insightful reports, with data interpreted in a way that supports decision-making
• Collaborate with leadership and sales to communicate evolving client needs, introduce new services, and support renewals
• Proactively identify and resolve issues that impact client satisfaction, providing follow-up and closure in a timely and professional manner
• Support a high standard of service that drives retention and long-term client success

• Exceptional English, relationship-building and communication skills, both verbal and written
• Ability to collaborate cross-functionally with media buyers and designers to meet client objectives
• Strategic, detail-oriented mindset with strong time management skills
• Extroverted, thrives on calls and communicating with clients
• Confident leading client calls via video with a polished and professional presence
• Customer-first approach to solving problems and driving success
• Proficiency with project management tools (Click Up), Google Suite, and reporting dashboards
• Crisis management and aversion skills
• Great negotiating and people management skills
• Bachelor's degree in Marketing, Communications, Social Sciences, Business, or a related field
• 2-3 years of experience in account management, client services, or a similar role in a digital marketing environment
• Proven track record of managing client relationships, marketing campaigns, and delivering results
• Experience with project management software, CRM platforms, and video conferencing tools
• Experience in a fast-paced, high-growth digital agency or marketing organization is a plus
• Ability to simplify technical or data-heavy topics into actionable insights for…