Senior Account Manager

Wilson Creative Group | Full Time | Remote, based in Southwest Florida (Naples, Bonita Springs or Estero)

Wilson Creative Group (WCG) is a full-service creative and marketing agency based in Naples, Florida. We are hiring a Senior Account Manager to join our Account Services team.

This is a client leadership role. You will be the primary contact for assigned clients and will guide projects from strategy through execution. You will lead communication, organize work internally and help clients understand what needs to happen, why it matters and how we will accomplish it.

You are not simply relaying messages between client and creative teams. You are managing the relationship, establishing strategies, plans and budgets, setting expectations and keeping momentum.

The right person is comfortable in a fast-paced agency environment with multiple clients, defined processes and accountability.

This is a remote position, but you must live in the Naples, Bonita Springs or Estero, Florida area. Our clients are in Southwest Florida, and this role includes in-person client meetings, presentations and events.

• Serve as the primary day-to-day contact for clients
• Lead meetings, presentations and status calls
• Set expectations around timelines, scope and deliverables
• Guide clients through decisions and approvals
• Build trust and long-term partnerships
• Identify opportunities for additional work and growth
• Translate client goals into actionable marketing strategies and plans
• Write clear briefs, provide direction and inspire internal teams
• Gather research and insights to support recommendations
• Ensure work aligns with brand positioning and objectives

• Coordinate with creative, digital, production and PR teams
• Manage schedules, approvals and deliverables
• Monitor scope and communicate changes proactively
• Document meetings and distribute action items
• Keep projects moving without requiring leadership intervention

• Track estimates, budgets and billing accuracy
• Coordinate approvals and change orders
• Maintain organization within the agency project management system
• Ensure projects are delivered efficiently and profitably

• Grow assigned accounts through strong service and trust
• Support proposals and onboarding of new clients
• Participate in presentations and strategic discussions

• 8+ years of agency account management experience
• Previous experience working at a marketing, advertising, branding or creative agency
• Must live in the Naples, Bonita Springs or Estero, Florida area

• Comfortable leading client calls and presentations
• Ability to manage multiple clients simultaneously
• Experience writing briefs and coordinating internal teams
• Strong organization and follow-through
• Ability to operate within structured processes and documentation
• Strong written and verbal communication skills
• Proficiency with Google Workspace
• Experience with project management systems (Bonsai, Asana, Monday, Click Up or similar)

• Previous nonprofit experience - managing nonprofit clients or marketing for nonprofit organizations
• Public relations experience - media relations, press releases, events or launches
• Experience marketing luxury real estate developers, custom home builders or master-planned communities
• Experience with websites or integrated marketing campaigns
• Understanding of scopes, estimates and billing

• You follow up consistently
• You can confidently guide clients instead of waiting for direction
• You can manage pressure, deadlines and multiple projects
• You are innovative yet organized
• You are comfortable having honest conversations
• You anticipate potential issues and solve them proactively

We are looking for someone who can quickly take ownership of accounts and elevate the client experience at WCG.

We review every application. Due to the volume we receive, we are not able to respond to each applicant individually. If your experience is a match, we will be in touch.