CRM Executive , View

Working Days and

Hours:

Monday to Friday, 9 AM – 6 PM (UK Hours);
Potential for Flexible Hours

Location: Remote/Online

Salary Range: Attractive, Top-of-Market Salary (paid in GBP)

At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.

Our client is a UK ecommerce brand focused on growing customer lifetime value. This full-time, ongoing opportunity owns customer data and lifecycle journeys across email, SMS and push. It is an internal position working closely with the marketing or retention lead.

• Data Hygiene - Keep CRM data clean, accurate and well structured.
• Customer Segmentation - Build segments that target customers by behaviour and value.
• Lifecycle Campaigns - Run lifecycle campaigns across email, SMS and push.
• Journey Automation - Set up automations and journey triggers in the CRM platform.
• Retention Reporting - Report on retention, LTV and repeat purchase rate.
• Campaign QA - Test and QA every journey before it goes live.

• English Fluency - Fluent, excellent written and spoken English is mandatory for this role.
• CRM Experience - Bring 2+ years of hands-on CRM or retention marketing experience.
• Platform Expertise - Demonstrate practical experience in Klaviyo, Hub Spot, Braze or similar.
• Segmentation Skills - Build accurate segments from customer data.
• Lifecycle Knowledge - Understand customer lifecycle stages and retention metrics.
• Attention to Detail - Maintain accuracy across data and automations.

• Top-of-the-market pay.
• Remote working.
• Potential for flexible hours.
• Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.

• Typically, we work with our own laptops, but if you need any extra gadgets to do your best work, we've got you covered.