Account Director, Client Strategy; Remote

Directive Consulting is the leading B2B marketing agency for brands that are serious about the metrics that matter most.

Directive Consulting is the leading B2B marketing agency for brands that are serious about the metrics that matter most.

With over a decade of expertise and 420+ B2B brands under our belt, we've earned our reputation on real outcomes. We run through 3 divisions:
Performance, Communications, and Commerce, all wired to share intelligence and answer to revenue. That system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle Marketing. Tying it all together is our methodology, Discoverability OS™, which aligns brand and demand to guide your ICP to choose you across every decision point.

We move fast. We think boldly. We hire people who challenge the status quo, build campaigns worth talking about, and make bold brands impossible to ignore. If you live for performance, love solving hard problems, and want your work to actually mean something, you'll fit right in.

At Directive, we're always looking ahead to connect with talented professionals who excel at crafting strategies that elevate search visibility, developing compelling content, and delivering value to audiences.

As we continue to grow, we're always seeking forward-thinking individuals who thrive in fast-paced environments, are obsessed with analytics and storytelling, and are eager to make their mark in B2B tech and SaaS marketing.

If you're ready to explore future opportunities and be part of a team that values creativity, strategy, and results, we'd love to connect with you!

The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive's most valuable and complex client relationships.

This role sits at the intersection of strategy, growth, and execution, serving as the primary point of accountability for retention, expansion, and client experience across a high-value portfolio. You'll act as a trusted advisor to VP- and C-suite stakeholders, while aligning Paid Media, SEO, CRO, Creative, and Rev Ops teams around unified business outcomes.

Account Directors are expected to operate with autonomy, commercial rigor, and executive presence, owning the full lifecycle of the client relationship and directly influencing Directive's Net Revenue Retention.

• Own Strategic Client Relationships:
  Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value.
• Drive Retention & Expansion:
  Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.
• Architect Cross-Channel Strategy:
  Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and Rev Ops, ensuring cohesive execution and reporting.
• Commercial Ownership:
  Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.
• Lead QBRs & Executive Storytelling:
  Translate performance data into clear business narratives that connect marketing execution to revenue impact.
• Cross-Functional Leadership:
  Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence.
• Risk & Escalation Management:
  Proactively identify client risks and mitigate issues before escalation to executive leadership.
• Team Leadership:
  Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.

• Net Revenue Retention (NRR)
• Renewal Rate
• Customer Satisfaction (CSAT)

• 7-12 years of experience in agency or client services roles, with significant…