Remote Digital Agency Account Director

Remote Account Director work at Blacksmith Agency centers on client retention, upselling, and clear communication with senior stakeholders.
You will own an established book of recurring clients for a remote digital agency serving marketing-led brands. This full-time position covers the USA or Canada and focuses on keeping and growing accounts. Blacksmith Agency delivers paid media, SEO, CRO, and web services. You will coordinate with strategists and delivery teams so clients hear one clear voice.

Key Responsibilities:

Own retention across an established client book
Manage relationships, renewals, and early account warnings
Find and sell expansion projects within client accounts
Carry a seven-figure annual retention and upsell quota
Coordinate strategists and delivery teams for consistent communication
Requirements:
Agency account management experience is required
Experience in marketing, digital, creative, or advertising agencies
Demonstrated client retention and additional-work sales results
Comfort carrying a quota
Clear, calm communication with senior client stakeholders
Apply your agency account management, retention, upselling, and communication expertise as Blacksmith Agency's remote Account Director.