Digital Agency Account Manager

Own recurring client relationships at Blacksmith Agency using account management and clear communication. This is a remote position available across the USA or Canada.
As an Account Manager, you manage an established book for a remote digital agency serving marketing-led brands. You focus on retention, renewals, upsells, and expansion. You coordinate with strategists and delivery teams so clients hear one clear voice.

Key Responsibilities:

Manage retention across an established client book
Monitor accounts and identify early signs of drift
Find and sell additional client projects
Carry a seven-figure annual quota
Coordinate strategists and delivery teams
Requirements:
Agency account management experience is required
Experience in marketing, digital, creative, or advertising agencies
Proven client retention and expansion results
Comfort carrying a sales quota
Clear communication with senior client stakeholders
Bring agency account management, retention, expansion, and communication expertise to Blacksmith Agency’s remote client portfolio.