Communications Manager; Remote

The application window is expected to close on: 12/09/2026

The Customer Experience (CX) Executive Communications team is a dynamic group dedicated to driving strategic internal communications that engage and advise Cisco employees. We partner closely with senior leadership to craft clean, compelling narratives that align with Cisco’s priorities and culture, playing a pivotal role in boosting employee engagement and supporting the company’s growth.

The Communications Manager plays a critical role in advancing Customer Experience (CX) as an enterprise-wide growth priority  will lead and execute strategic internal communications initiatives in a fast-paced, matrixed environment, and be a vital liaison between the CX organization and Cisco. You will act as a strategic partner to senior leaders, simplifying complex business ideas into clear, engaging messages – ensuring organizational alignment and driving the efficiency of our communication programs.

• Proactively develop and execute communication strategies that support Cisco's key FY27 actions and financial objectives, positioning CX as a core driver of enterprise-wide growth.

• Serve as the primary communications liaison CX and other Cisco business units and functions to drive alignment and understanding of CX priorities.

• Translate complex CX strategic initiatives and customer success stories into compelling narratives that resonate across the broader Cisco organization.

• Lead editorial planning, managing content flow, channels, and timing for internal audiences.

• Stakeholder Management:
  Build and maintain cross-functional relationships to proactively identify enterprise communication opportunities and prevent silos.

• Develop, manage, and deliver communications collaboratively with stakeholders and subject matter experts, including talking points, presentations, organizational announcements, and digital content

• Content creation and management / execution of ad hoc requests as needed

• Strategic, analytical and strong communication skills, as well as being able to relay technical information/data/results

• 6+ years of corporate communications, internal communications, or change management experience, preferably within a large, matrixed global technology or software organization.

• Experience working within enterprise-wide transformation initiatives.

• Hands-on experience using standard employee communications platforms and tools including SharePoint, Slido, Eloqua, Poppulo or similar

• Proven ability to translate complex, high-level business strategies (such as financial and strategic milestones) into clear, engaging, and actionable internal communications narratives.

• Demonstrated experience supporting executive leaders and driving alignment across cross-functional stakeholder groups.

• Strong editorial judgment with hands-on experience leading omnichannel editorial planning, managing content flows, and using internal communication channels effectively.

• High degree of AI fluency and able to use technology to reimagine processes and drive positive outcomes

• Experience representing functional teams on cross-organizational or global editorial steering committees.

• Exceptional interpersonal, written, and verbal communication skills, with the ability to influence without authority and build trusted partnerships across diverse business units.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and…