Remote Chief of Retention & Customer Experience
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Marketing / Advertising / PR
Job Description & How to Apply Below
Kitty Spout, a profitable DTC pet brand, seeks a Head of Retention & Customer Experience to own retention A‑Z: subscriptions, email and SMS, post‑purchase journey, and customer experience across both brands. This is a fully remote role based outside the US.
You will drive lower churn, higher lifetime value, and a superior customer experience by leading a CX and retention team, shaping lifecycle programs, and coordinating with external agencies.
Step into the Remote Chief of Retention & Customer Experience role at Kitty Spout in United States and grow with us.
This opportunity is part of our work in Marketing & Media, Management & Operations.
The advertised compensation is 115..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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