Account Manager

Customer support is our number one priority. Our account managers are the lifeline between our clients and our team. You’ll build real relationships with remodelers, roofers and other contractors, understand their business well enough to anticipate what they need, and make sure our SEO, ads, content and web teams deliver it.

• A book of 25-30 client accounts
• Monthly strategy meetings and performance reports that clients actually understand
• Turning marketing data into clear recommendations: what’s working, what isn’t, what we’ll change
• Gathering lead-quality feedback from clients and bringing it back to the team
• Coordinating our SEO, paid ads, content, web, social media and local SEO teams so client needs are met on time
• Client retention: spotting risk early and fixing it before the client raises it
• Improving our account management process, meeting rhythm and client experience

• Live and work in the United States
• Have managed client accounts at a marketing agency or service business
• Write and speak excellent, professional English, and are comfortable talking with business owners
• Understand digital marketing well enough to explain SEO and ads results in plain English
• Take ownership: you follow through without reminders and
  ** escalate
  * * risks early
• Are organized enough to keep 25-30 clients moving at once

Home Remodeler SEO (HRS) is a U.S. digital marketing agency that helps remodelers, roofers and other home-service contractors become the trusted experts homeowners choose. Our clients are established companies doing $1M+ a year who want to grow. We treat every client as a strategic partnership, not a checklist of tasks.

• You think critically: you understand why a task matters, notice when something looks wrong, and bring a recommendation, not just a question.
• You work independently: you own your results, follow through without reminders, and figure things out.
• You work as part of a team: you communicate clearly, share what you learn, and ask for help early.
• You keep learning and look for better ways to do the work.

• Long-term remote work with one team, with raises and growth based on performance
• After 90 days for full-time team members: half-day Fridays (paid as a full day) and two paid “Happy Days” a year
• Paid vacation after 90 days for full-time team members, growing each year
• Monthly team recognition awards

SCHEDULE:

a consistent weekday schedule within 8am-5pm MST (Denver, Colorado). Excellent written and spoken English, a reliable computer, fast internet and a backup plan for power or internet outages are required.

Contract type:
Hourly
· Budget: $23-27/hr
· Experience level:
Intermediate
· Duration:
More than 6 months