Membership and Chapters Manager

Join to apply for the Membership and Chapters Manager role at IAP2 USA

Are you passionate about building diverse networks, connecting people, and creating membership value? Do you believe in the importance of equitable professional associations? Are you looking for an opportunity that allows you to work independently, yet collaboratively, in a work-from-home position?

The International Association of Public Participation (IAP2 USA) is currently looking for an engaged individual to strengthen our membership and chapter programs.

Our ideal candidate is a reliable, customer-focused, well-organized professional with great attention to detail. We are seeking a self-starter with a strong work ethic, extensive communication skills, and an ability to work under minimal supervision.

IAP2 USA is committed to building diverse, equitable, inclusive, and accessible working environments and welcomes those who would contribute to the further diversification of our team. Read our Commitment to Equity.

• Membership Management
  • Develop and execute strategies to attract, retain, and engage diverse members.
  • Oversee the administrative functions of the membership program, including registration, renewals, and database management.
  • Collaborate with other team members to create and deliver valuable membership benefits.
  • Foster strong relationships with current and potential members through effective communication and engagement initiatives.
  • Coordinate with the Training Manager to integrate membership offerings into training programs.
• Chapters Support
  • Recruit a Chapter Task Force to strengthen chapter structure and align roles and responsibilities.
  • Provide support to chapters in aligning their activities with the organization's goals.
  • Facilitate communication and collaboration among chapters to share best practices and initiatives.
  • Assist in the establishment of new chapters and provide resources for their successful functioning.
• Database and Marketing Support
  • Maintain accurate membership records in collaboration with other team members.
  • Work with the Marketing team member to promote membership benefits and maintain current information on the website.
  • Utilize data and analytics to assess membership trends and make informed decisions.
• Documentation and SOPs
  • Collaborate with relevant stakeholders to develop and update Standard Operating Procedures (SOPs) related to membership and chapters.
• Additional Responsibilities
  • Undertake other duties as needed and agreed upon with the Executive Director.

• Minimum of associates degree.
• Ability to work well independently and self-motivate.
• Strong Customer Service skills
• Proven experience in membership management, preferably within a professional association.
• Strong collaborative approach with a focus on supporting and working within a team.
• Excellent communication skills.
• Flexibility, dependability, integrity, and a strong work ethic.
• Willingness to contribute as needed, including occasional evening and weekend work.
• Home-based, virtual work capability with reliable internet access.
• Capacity to be flexible and work across time zones.
• Proficient in Zoom, Google Workspace and familiarity with databases.
• Nonprofit experience is a plus.
• Familiarity with Association Management Systems is a plus.

• Salary is $42 per hour.
• Maximum 65 hours per month, with opportunities for growth.
• The Membership and Chapters Manager is a contract position; the contractor is responsible for all tax obligations.
• The term of this contract is one year, renewable upon mutual agreement.

All inquiries and applications will be held in strict confidence. Interested candidates should send their resume and letter of interest to Erin.

IAP2 USA is a nationwide organization that leads, advances and advocates for best practices in public participation. It is a home and community for people who believe good decisions can be made together.

We provide members with tools and techniques via conferences, trainings, professional certification, research, mentorship and access to a community of more than 2,500 members across 48 states to support establishment of good practices so that quality participation can occur.