Residential Associate

Job Details Job Location: Home Sweet Home Ministries - Bloomington, IL 61701 Salary Range: $17.00 - $17.00 Hourly Job Category: Nonprofit - Social Services

For over a century, Home Sweet Home Ministries has stood as a pillar of the community and a beacon of Christ’s love for the hungry, homeless, and hopeless here in Central Illinois. It is the mission of every member of our staff and our volunteers to demonstrate Christ’s love through innovative approaches that instill hope, restore lives, and build community. We offer supportive services to those in need – providing shelter, food, case management, as well as programs including Bridge of Hope, Rapid Rehousing, and our Bread for Life Co-Op.

Now you, too, can help build upon our traditions and contribute your passion for caring for others and your desire to be a guiding light for Christ’s love to those caught in the storm by joining our dedicated team. Home Sweet Home Ministries offers employment opportunities for those with a desire to be part of a community committed to helping others.

• Purpose-Driven Impact: Your work will help restore hope and dignity to individuals in our community, while sharing Christ’s love and compassion.
• Full-time Supportive Benefits Package:
  • medical, dental, vision, LTD, and life insurance
  • 403(b) retirement plan with employer match (employer match at employee one year anniversary date)
  • Sect. 125 Flexible Spending Account
  • paid time off
  • free on-site meals and beverages
  • eligible for federal public service student loan debt forgiveness program (standard restrictions of the program apply)
• Join a Caring Team: Work alongside like-minded, dedicated individuals who share your passion for serving others and making a lasting impact.

Required schedules for this 2ndshift full-time position:

• Sunday – Thursday, 4:00 PM – 12:00 AM

Hourly Pay: $17/hour, for this role an additional $1.25 per hour for hours that qualify for shift differential (10pm - 7am Monday-Friday, & 10pm - 8am Saturday-Sunday)

This Residential Associate role supports day-to-day client services through compassionate intake and exit processing, resource distribution, and front desk hospitality. Responsibilities include orienting new residents, managing client needs for basic supplies, ensuring compliance with residential agreements, and maintaining a welcoming environment for all who enter. The role also upholds agency standards by monitoring safety, enforcing policies, conducting screenings and eligibility checks, and performing drug and alcohol testing when required.

• Intake/Exit Services
  • Receive and process intake paperwork for assistance at point of admission
  • Initiate screening process based on Client Services protocol, occupancy, and client background check
  • Orient and settle client into agency residential life
  • Receive and process exit paperwork upon client departure
• Hospitality Services
  • Distribute resources (food, toiletries, linens, etc) to resident and non-resident clients, based on need and/or structured times
  • Monitor medication/substance compliance
  • Manage front desk to ensure professional and courteous response and greeting of clients, volunteers, visitors, and donors
  • Warmly answer telephone calls and accurately take down messages for clients and staff
• Accountability
  • Monitor and enforce policies and procedures to ensure effective and safe provision of client services
  • Check client eligibility before distributing resources
  • Check building, grounds and client belongings to ensure safety and security
  • Administer drug and alcohol testing to resident and non-resident clients as necessary

• Education and/or experience in the human services field. Experience with trauma informed principles in addressing client behavior preferred.
• Must be able to work flexible schedules including holidays, weekends, evenings, and possibly overnight hours.
• Knowledge of Microsoft Office (including Outlook, Word, Excel).
• Well organized and self-motivated, and able to multi-task and effectively function in a high stress environment.
• Ability to demonstrate empathy, cultural competency, and a Christ-centered…