Associate II - ECC Enterprise , Bilingual-Spanish; Memphis TN

Associate II - ECC Enterprise Support, Bilingual-Spanish (Memphis TN)

At ALSAC you make a difference
We celebrate diversity and invite people with unique perspectives to join our family. As a world‑renowned nonprofit, we depend on innovators, visionaries and game‑changers to help St. Jude cure childhood cancer. Your authentic self fuels our shared mission:
Finding cures. Saving children.

Job Description
Location: Memphis, TN (Hybrid/On‑site) – Crosstown Building
Schedule: Monday‑Friday 9 AM–5:30 PM, Hybrid – 3 days in office, 2 work from home
About the Role: As an Associate II – Enterprise Support, Bilingual, you’ll be the voice and heart of St. Jude—building meaningful relationships with donors, volunteers and supporters across the country. Through phone, e‑mail, chat, text and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer and other life‑threatening diseases.

What You’ll Do

• Be a Relationship Builder:
  Connect with donors and volunteers through multiple channels, offering guidance, encouragement and heartfelt appreciation.
• Drive Fundraising Success:
  Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated and celebrate milestones.
• Deliver Exceptional Service:
  Use your problem‑solving and communication skills to resolve issues, answer questions and ensure a seamless donor experience.
• Champion the Mission:
  Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns and giving opportunities.
• Engage Spanish‑Speaking Communities:
  Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts.
• Spot Trends & Share Insights:
  Monitor feedback, identify opportunities for improvement and help shape the future of donor engagement.

What You Bring

• A passion for people and purpose.
• 1+ year of experience in customer service, sales or call‑center environments.
• Fluency in both English and Spanish (spoken and written) required.
• Excellent verbal and written communication skills across platforms (phone, e‑mail, chat, text, social media).
• Strong multitasking, time‑management and organizational skills.
• Comfort with technology, including Microsoft Office, CRM systems and social‑media tools.
• Ability to work independently and as part of a mission‑driven team.
• High school diploma or equivalent required.

Why Join Us?

• Make a Difference:
  Every interaction supports lifesaving research and care e.
• Grow Your Career:
  Gain valuable experience in nonprofit fundraising, donor relations and communications.
• Be Part of Something Bigger:
  Join a passionate team united by purpose and driven by impact.

Benefits & Perks (Full‑Time Roles Only)

• Core medical, dental and vision coverage (low cost, low deductible).
• 401(k) retirement plan with 7% employer contribution.
• Exceptional paid time off.
• Maternity / paternity leave.
• Infertility treatment program.
• Adoption assistance.
• Education assistance.
• Enterprise learning and development.
• And more.

ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or representative via email, the internet or any other method without prior contact and approval by our Employee Experience team and without a valid written search agreement will result in no fee being paid if a referred candidate is hired by ALSAC.