Advocate-Phone

Full-time

Since 1996 The National Domestic Violence Hotline has answered the call to support and shift power back to those affected by relationship abuse. As the only national provider available 24/7/365 via call, chat and text we are committed to shining a light on domestic violence by advocating for survivors offering hope in moments of crisis and promoting healthy relationships for all.

From our confidential crisis hotline to our unprecedented data on domestic violence and prevention programs like love is respect The Hotline is active at every level working toward a future where all relationships are positive, healthy and free from violence.

We answer the call to support and shift power back to those affected by relationship abuse

As an Advocate you will be at the heart of our mission responding to incoming calls from survivors, supporters, service providers and the public. You’ll provide anonymous and confidential services including:

• Offering compassionate emotional support to those in crisis.
• Sharing vital information and resources to empower callers.
• Exploring options to enhance safety and restore power to those affected by abuse.
• Connecting individuals with the tools and referrals they need to build lives free from violence.

• Impactful Work :
  Every day you’ll have the opportunity to create real change in the lives of individuals and families.
• Mission-Driven Culture :
  Be part of a supportive, collaborative team committed to building a future where all relationships are healthy.
• Professional Growth :
  Gain valuable experience and training in crisis intervention advocacy and trauma-informed care.

At The National Domestic Violence Hotline your work will not only support individuals but also contribute to the larger movement to end relationship abuse and create healthy, violence‑free communities.

This is a remote position to be eligible you must live in Austin, Texas.

• Provide advocacy services on The Hotline’s Crisis Intervention Model including safety assessment, education and referrals to contacts as appropriate.
• Utilize critical thinking and strategic questioning skills to assess and appropriately respond to contacts.
• Consistently and accurately collect and record required caller information into the database system.
• Actively maintain a basic understanding of the dynamics of intimate partner violence and healthy relationships.
• Respond with compassion and awareness to people of various backgrounds.
• Communicate with integrity with all members of The Hotline staff and contacts.
• Utilize resilience strategies to deal with stressful situations and to navigate contact crisis situations.
• Comply with The Hotline’s confidentiality policy and respect the confidentiality of all.
• Attend required meetings and training including but not limited to team meetings and all staff meetings.
• Adhere to the assigned schedule which requires availability during inclement weather and assigned holidays to ensure 24/7 hotline coverage.
• Be accountable and dependable as it pertains to at-home work responsibilities and in‑person activities as needed.

• High school diploma or equivalent.
• A minimum of one year of continuous work experience in customer service, social services, call center or related work.
• Experience with computers is required. Proficiency in Microsoft Windows, Office 365 and Zoom Meetings.

• Working knowledge of intimate partner violence and healthy relationships.
• Demonstrated ability to respond with empathy and compassion to victims in crisis situations.
• Excellent verbal and written communication skills.
• Team‑oriented, respectful and approachable to contribute toward building strong working relationships.

• Bilingual in English and Spanish.

• This role is a remote position based in Austin, TX.
• Must have a dedicated, secure workspace that is free from distractions with sufficient surface area to accommodate a monitor, laptop, keyboard and mouse for proper equipment setup and maintenance.
• The workspace…