Executive - Volunteer Management
Singapore
Listed on 2026-01-07
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Non-Profit & Social Impact
Community Health, Volunteer / Humanitarian, Non-Profit / Outreach, Youth Development
Roles & Responsibilitites
Volunteer Management, Recruitment, Training and Development
Recruitment of new volunteers
Assign volunteers to relevant roles
Provide on-boarding and facilitate training to volunteers
Motivate and retain volunteers
Engage volunteers, including those from partner churches, other community volunteer groups, schools or companies fulfilling corporate social responsibilities etc. to:
Plan, organize and conduct centre-based active-ageing programmes and interest groups
Participate in home-based Befriending and Buddying services
Participate in outreach, road-shows and ad-hoc festive events, etc
Manage the Volunteer Management System (VMS) for centre volunteers including registration and volunteers’ attendance.
2. Outreach and Befriending Services
Strategy planning of effective outreach programmes and activities
Co-ordinate outreach efforts with volunteers and volunteer groups to identify socially isolated seniors and seniors who require care management
Conduct wellness assessments of seniors
Assign befrienders to provide befriending services to socially isolated seniors
Monitor the effectiveness of befriending through regular reports from befriender and feedback surveys from befriendees
Onward referrals to case management executive for service linkage and care coordination, when required
3. Programme Co-ordination and Administration – support the Centre Manager to
Empower seniors to participate in developing and implementing suitable active ageing programmes
Collaborate with community partners to organise outreach programmes
Prepare data for submission to MOH and AIC which includes, but not limited to:
Registration of all volunteers, befriendees and home visits records
Registration of wellness assessments, Information and Referrals made for befriendees
Registration of Client satisfaction surveys and Volunteers’ surveys
Achieve service requirements and meet MOH KPIs
Any tasks assigned by the centre manager
Diploma or Degree holder, preferably in community services, healthcare or social services
Experience in the social service sector will be an advantage
Passionate to work and interact with seniors in the community
Strong inter-personal skills and ability to manage and motivate a pool of volunteers
Good communication skills
Good facilitation skills
Ability to multi-task and work under pressure
Team member skills
Proficient in Microsoft Office
Ability to work on weekends, when required, with time off-in-lieu
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