Customer Relationship Executive

Location: United Kingdom (Hybrid – office and home working by agreement)

Contract Type: Fixed Term Contract (12 months)

Employment Type: Full-time (35 hours per week)

Our client is seeking a passionate and experienced Volunteer Relationship Executive to join their fundraising and community engagement function. This role focuses on recruiting, inspiring, and supporting volunteers who play a vital role in representing the organisation across churches, events, festivals, and community fundraising initiatives throughout the UK.

This is a people-focused role suited to someone who enjoys building strong relationships, motivating others, and enabling volunteers to make a meaningful impact in line with a faith-based mission and values.

• Recruit, onboard, and support volunteers across church, community, and event-based fundraising activities.
• Inspire and equip volunteers to confidently represent the organisation at churches, festivals, events, and community settings.
• Build strong, ongoing relationships with volunteers, ensuring they feel valued, supported, and motivated.
• Support volunteers in delivering fundraising talks and presentations to diverse audiences.
• Work collaboratively with internal teams to source and share compelling stories of need and impact.
• Contribute to the achievement of fundraising and engagement targets through effective volunteer mobilisation.
• Identify opportunities to improve volunteer experience and introduce new ways of working using a test-and-learn approach.
• Manage multiple activities end-to-end, ensuring high standards of delivery and follow-up.

• Experience supporting volunteers at conferences, festivals, events, or community activities.
• Experience delivering fundraising talks or presentations.
• Demonstrable track record of achieving challenging targets and objectives.

• Strong relationship-building skills with the ability to engage and inspire volunteers and supporters.
• Ability to manage activities from initiation through to completion.
• Flexible and adaptable approach, with the agility to respond to changing priorities.
• Confidence working with and influencing senior stakeholders.
• Strategic mindset with enthusiasm for innovation and continuous improvement.

• This role is eligible for hybrid working, with time split between home and a UK office location by agreement.
• Flexible working patterns may be considered.
• All applicants must be committed to the organisation’s Christian beliefs, which is an essential requirement for this role.
• The recruitment process includes safeguarding checks and screening against relevant watchlists as part of compliance requirements.
• Hybrid and flexible working arrangements.
• Opportunity to work within a purpose-driven, values-led organisation.
• Chance to make a tangible impact through volunteer engagement and fundraising activity.

Interested candidates should apply with an up-to-date CV. Shortlisted applicants will be contacted to discuss the role and next steps in the recruitment process.