JUMP Project Coordinator

This is an exciting role, perfect for a self-starting team member who can help coordinate our JUMP project in London.

You’ll be responsible for overseeing and supporting up to 15 befriending pairs. This is a varied role, and tasks include offering casework support
, assisting with planning and organising group events
, and recruiting, training, and onboarding
new volunteers
. This includes organising and leading an initial training day.

You’ll also maintain relationships with partner organisations
, manage referrals for young people
, and facilitate support from our Hardship Fund.

Salary: £30,000 (pro-rata’d to £18,000)

Hours: 21 hours per week. Flexible working; some evening and weekend work will be required.

Location: Hybrid working between home and our office in central London.

Applicants must be UK based in London, or be willing to relocate. We are only able to consider applicants who have the right to work in the UK. HIAS+JCORE is unable to sponsor working visas to the UK.

We warmly encourage and welcome applicants from all backgrounds, and people with any, or no, particular religious faith or beliefs.
We particularly encourage applicants from people with lived experience of the asylum system.

Supporting young people and the JUMP Community

• Managing a caseload of young people;
• Offering casework support (e.g., related to housing, education; day-to-day needs; arranging legal intervention etc.);
• Where necessary arranging and attending appointments with the young person (GP, Home Office, Job Centre, and Legal appointments);
• Signposting young people to available support and intervening where necessary.
• Assisting in the planning and organising of group trips and events every 2- 3 months;
• Conducting initial assessments with young people to understand their needs, and once paired with a volunteer, hosting befriending initial meetings;
• Facilitating Hardship Fund payments to young people, including applications and approvals.
• Organising and delivering JUMP core training to new and existing befrienders;
• Recruiting, interviewing and onboarding new befrienders;
• Supporting befriending volunteers through regular supervisions, meetings, emails and phone calls;
• Responding to applications from new volunteers and actively recruiting volunteers as required;
• Ensuring that volunteers uphold JUMP’s policies and boundaries for befriending;
• Responding promptly to safeguarding concerns raised by volunteers.

Publicising JUMP, and engaging with key stakeholders

• Publicising the project to existing and potential referral agencies working with young asylum seekers and refugees who have been separated from their families;
• Establishing and maintaining excellent close working relationships with referral organisations;
• Representing HIAS+JCORE and JUMP in the refugee sector as required, for example at the Refugee and Migrant Forum meetings.

Project monitoring, evaluation and record keeping

• Working with experts and the Frontline Support Manager on supporting the project and its evaluation;
• Keeping accurate records in the JUMP database, including for safeguarding and impact evaluation purposes.

Other duties

• Ensuring that JUMP informs our campaigns, communications and education work. As the project develops, there will be opportunities for the post- holder to contribute to and support these areas of our work;
• Undertaking any other related tasks as required.

• Ability to support, develop rapport and trust with, and motivate both young people and volunteers from a range of backgrounds and ages in challenging circumstances, including the ability to facilitate and engage in cross cultural communication;
• Knowledge of issues facing separated asylum seeking and refugee children and young people, and the rights and entitlements of ‘Looked After’ children and young people;
• Understanding of the current context surrounding immigration, asylum and welfare issues facing children and young people in the UK today;
• Understanding of Child Protection and Vulnerable Adult Safeguarding, and ability to communicate this to volunteers;
• Understanding of youth work principles and methods, including the benefits and challenges of befriending and other…