Volunteering Administrator FTC

The Volunteer Management team is responsible for embedding an organisational approach to volunteer engagement which enables volunteers to feel inspired, valued, supported, and connected to the charity, where they are a vital part of our community.

The Volunteering Administrator plays a significant part in contributing to the success of the team to deliver key parts of the volunteer journey (recruiting, induction, training, supporting, and retaining volunteers). The role is key to volunteer experience, maintaining good practice, developing a culture of positive engagement and raising the profile of volunteering internally and externally.

The role will be known internally as Volunteer Executive.

This is a 24-month FTC.

• Act as the first point of contact for internal and external enquiries, coordinating the shared volunteer email inbox.
• Act as a key point of contact for the import, maintenance and integrity of volunteering data.
• Publish volunteer recruitment adverts on relevant external platforms.
• Coordinate the administration of volunteer recruitment and selection processes (including paperwork, referencing, s etc.) to ensure a fair and consistent approach is followed.
• Share key information, briefings, and timely reminders with volunteers ahead of their scheduled involvement.
• Send thank‑you messages to volunteers after they have contributed.
• Update Salesforce after volunteer activities to ensure accurate tracking of participation and engagement.
• Process volunteer expense claims in line with organisational procedures.

• Collaborate with colleagues to ensure volunteer applications are responded to within agreed timescales.
• Work with colleagues to ensure accuracy, validity and reliability of volunteer data, ensuring it reflects volunteer contribution and delivers reliable insights.
• Take a proactive approach to understand external events and initiatives across the charity, providing support on the requirements for successful volunteer involvement.
• Contribute to the production and distribution of resources for volunteer‑involving events, including recruitment, onboarding, and training materials.
• Support the upkeep of volunteering information on internal communication channels, ensuring all relevant policies, reference materials and documents are made available and kept up to date.
• Post updates in our Facebook group and other volunteer engagement forums to help build our volunteer community and promote good practiceli>
• Gather volunteer case studies and testimonials and share them internally to support organisational learning and storytelling.
• Liaise with volunteers when they end their involvement, ensuring they feel supported and appreciated.
• Monitor feedback survey responses and escalates significant insights or concerns to relevant colleagues to support continuous improvement.
• Promote a positive culture that values and embeds the work of volunteers both internally and externally.

• Knowledge of IT packages such as MS Outlook, Word, Excel and PowerPoint.
• Experience working in a customer‑service or people‑facing environment.
• Experience of processing and/or handling personal (sensitive) data.
• Experience working with databases.
• Some understanding of the principles and good practice of successful volunteer involvement including recruitment, selection, induction, training, support, recognition, and retention.
• A professional and hardworking team player.
• Developed organisational skills with a strong attention to detail.
• A conscientious approach to work and good time‑management skills.
• Ability to build and maintain effective relationships with volunteers and colleagues.
• Ability to work under pressure, manage conflicting priorities and changing deadlines.

As part of our agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for…