Assistant Director of Client

St Mungo’s is seeking an Assistant Director of Client Experience to lead a portfolio of services that strengthen how people experiencing homelessness rebuild their lives. This senior leadership role will shape and connect a range of client-facing programmes including learning, training and employment support, client involvement, volunteering, welfare rights advice and complex needs support. Working within our Strategy and Transformation directorate, you will play a key role in ensuring our services are coordinated, innovative and centred on the needs and experiences of the people we support.

You will bring together currently separate programmes to create a clear and accessible offer that enhances the overall client experience across St Mungo’s services. Working closely with colleagues across the organisation, as well as external partners and funders, you will help develop services that respond to changing needs, strengthen partnerships and ensure lived experience continues to shape how support is designed and delivered.

You will be an experienced and collaborative leader who is passionate about improving services for people facing complex challenges. You will bring experience of leading and developing teams in environments such as supported housing, homelessness services, social care or community services. You will be comfortable using both data and insight to inform decisions, improve performance and ensure services are responsive to the needs of the people they support.

You will have strong communication and influencing skills, enabling you to build trusted relationships with colleagues, partners and funders. Experience developing or growing services supported by trusts, foundations, corporate partners or philanthropic funding will help you succeed in this role, alongside the ability to manage budgets responsibly and deliver value for money.

St Mungo’s is one of the UK’s leading homelessness charities, committed to supporting people to rebuild their lives and end homelessness for good. Our values – Committed, Creative, Inclusive, Empowering and Accountable – shape how we work together and with the people we support. We strive to create an environment where colleagues feel supported, valued and able to contribute their ideas and experience.

We offer a range of benefits designed to support your wellbeing, development and work-life balance, including:

• Agile and flexible working, including home working where suitable
• 28 days annual leave, rising to 31 days after five years’ service
• Flexitime and time off in lieu (TOIL) arrangements
• Pension scheme with 6% employer contribution after six months
• Access to training, mentoring and career development opportunities

We recognise that people from Global Majority communities remain underrepresented in our senior leadership roles teams. At St Mungo’s, we are committed to building a more diverse leadership team and creating an inclusive environment where different perspectives and experiences are valued. We welcome applications from all backgrounds and from candidates who bring lived experience or insights that strengthen our work with the communities we serve.

To apply, please submit your CV and a supporting statement (via our website) explaining how your skills, knowledge and experience meet the essential criteria outlined in the person specification. Your supporting statement should highlight relevant examples from your professional experience that demonstrate your suitability for the role.

If you are interested in this opportunity but feel your experience may not meet every requirement listed, we still encourage you to apply. We recognise that leadership experience can be gained in a variety of settings and welcome applications from candidates with diverse backgrounds and perspectives.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.