Supporter Engagement Assistant

Supporter Engagement Assistant Role Profile

Fundraising and Supporter Experience

Salary: £
25,877.80 per annum

Hours:

Full-time, 37 hours per week (on-site)

Closing date:15 October 2026

Permanent or Fixed Term:

Permanent

Please note, this role is on-site initially with flexibility to work from home on non-team days as per work/team requirements.

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

We’ve got a strong set of values that inform everything we do, and we’re looking for people who are aligned with these. As a Supporter Engagement Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

To find out more about our values and how important they are to us, please read the role profile linked above.

We offer a wide and generous range of benefits designed to support our employees through every stage of life. To read about these, please see the benefits section of our Careers Page.

Reporting to the Supporter Engagement Manager, as Supporter Engagement Assistant, you will deliver excellent customer service over the telephone, in written (email and postal) communications and face to face and ensure that supporters' details are accurately recorded on the CRM database. You will be representing the charity, explaining its purpose, and demonstrating our charity values to donors/supporters, showing appropriate empathy to those who may have cancer or a family member/friend who does.

From supporters who are interested in making a one off donation or a regular gift to supporters enquiring about the work the charity funds and everything in between, the Supporter Engagement Assistant will ensure every donor is valued and receives an exceptional customer experience and on-going stewardship.

This role provides a great opportunity to make a real difference to the people of Yorkshire and requires someone with a friendly manner, good team-working skills, great customer service and excellent organisational skills.

Specifically, you will:

• Ensure supporter communications are accurate, timely and appropriate to the recipient. This includes following the relevant pathways to process donations, record legacy pledges, update key information so that the communication is tailored and relevant to the individual supporter.

• Work alongside the Supporter Engagement Team and other colleagues to improve the initial welcome journey for newly acquired donors and the onward stewardship of all supporters.

• Conduct research and contribute ideas to improve supporter journeys and implement these processes independently.

• Update supporter records on the charity’s CRM database to reflect changes in marketing permissions, personal details, the charity's relationship with the supporter…