Volunteer Resources Coordinator

The coordinator fully participates in the volunteer engagement efforts of the department, while supporting a wide range of activities within the volunteer management cycle. These activities ensure that the agency has a well-trained team of volunteers with a high retention rate. The coordinator demonstrates integrity, professionalism, leadership, and attention to detail.

We are looking for: A full-time contract Volunteer Resources Coordinator (16 Month Contract)

Hours of Work: 34 hours/week. Mon – Thurs: 8:30AM – 4:30PM, Fri: 8:30AM – 3:30PM. This is a hybrid work from home role.

Reports to: Director, Volunteer Resources

Hiring Salary Range:
The salary for this role ranges from $47,000 to $58,500 per year, depending on your skills and experience.

• Understand the Canadian Code for Volunteer Involvement and assist in ensuring the standards are followed.
• Provide regular support to volunteers in all programs.
• Provide phone support to volunteers, keeping Supervisor informed of any potential issues.
• Assist in distributing yearly volunteer satisfaction surveys and Annual Update forms to volunteers.
• Assist in the ongoing recognition of volunteers both formally and informally.
• Coordinate activities that enhance a volunteer’s experience.
• Generate reports and analyze trends from Easy Care. Compile monthly reports from volunteers, ensure volunteer hours are entered into Easy Care and inform supervisor of any concerns.
• Responsible for overseeing the opening and closing of volunteer files in Easy Care.
• Ensure electronic copy files are complete, without missing documents, and are up to date.
• Work with placement students within Volunteer Services.
• Other administrative tasks as required for the position.
• Assist in developing and implementing a marketing strategy to recruit new volunteers from a diverse pool of candidates.
• Assist in interviewing and screening potential volunteers.
• Assist in advertising positions on external volunteer recruitment websites.
• Staff agency booth at recruitment fairs.
• Assist with the coordination of the on-boarding process for new volunteers, including paperwork completion, workspace set-up, and other needs specific to the volunteer.
• Facilitate the agency volunteer orientation.
• Ensure all screening documentation is complete.
• Ensure all volunteers have a current .
• Provide training to all Friendly Visitors, Phone Pals, medical escorts, clerical and grocery pick-up volunteers.
• Oversee the matching of clients and volunteers.
• Assist with program delivery where needed i.e., LGT, Compassionate Communities Legacy and Link Generations.
• Ensure all departing volunteers receive an exit survey.

• Lead by example and demonstrate organizational values in all personal behaviours.
• Participate in Circle of Care cross-functional project teams to contribute skills, competence, and training knowledge.
• Communicate and support key internal business partners, inclusive of problem solving and troubleshooting support.
• Facilitate concise, accurate, two-way, and timely communication of all training information between department and key internal/external stakeholders.

• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Support the organization’s vision and departmental goals/objectives by performing work in a high-quality manner and identifying opportunities to improve work in direct alignment to Circle of Care’s goals.
• Actively participate in teams by listening, adding information and ideas to team dialogue.
• Take initiative to help make things happen on the team and volunteer for assignments that will…