Individual Giving Manager

Department: Development

Responsible to: Head of Philanthropy and Individual Giving

Contract: Permanent

Location: Mix of home working and from The Old Vic, 103 The Cut, London, SE1 8NB
(min 3 office days)

Hours: Full-Time - 40 hours per week, Monday-Friday

Salary: £36,000

Direct reports: Individual Giving Officer

The role will support the Development team to successfully raise c.£4 million annually through revenue fundraising, as well as to contribute to any ongoing capital campaigns. The successful candidate will efficiently manage the day to day running of The Old Vic’s individual giving scheme, reporting to the Head of Philanthropy and Individual Giving and working with the Individual Giving Officer to implement and carry out a yearly strategic plan to retain and increase support across all levels of Membership and wider areas of giving.

You will be working in the Development Department which fund raises for The Old Vic Theatre Trust, a registered charity. Its aim is to raise voluntary funds for the theatre from individuals, companies and charitable trusts and foundations, as well as through special fundraising events.

The department consists of:
Development Director, Associate Director - Trusts and Foundations, Senior Proposal Writer, Trusts and Foundations Officer, Head of Corporate Development, Corporate Development Manager, Corporate Development Officer, Head of Events, Events Manager, Head of Philanthropy and Individual Giving, Senior Philanthropy Manager, Individual Giving Manager, Individual Giving Officer and Senior Development Operations Manager.

• Contribute to developing a strategic plan for individual giving including Membership and other lower level giving campaigns.

• Assume responsibility for The Old Vic’s philanthropic individual giving Membership scheme and devise and implement new recruitment campaigns and appeals to maximise income.

• Working in tandem with the Senior Philanthropy Manager, manage prospect lists and collaborate on new prospect pipeline to maximise Individual Giving income across both Memberships and Philanthropy.

• Retain and increase support by delivering excellent stewardship, including delivery of benefits and events, and communication with donors.

• Generate and convert new donor prospects in order to meet and exceed agreed individual giving targets of c.£1.5 million annually, to contribute to the overall Development team target.

• Line manage the Individual Giving Officer, monitoring key performance indicators and objectives to ensure that targets are met.

• Oversee and generate lists and draft communications going out to individual supporters including season announcements, updates and invitations and segmenting mailing lists when necessary.

• Oversee ticket bookings and catering reservations for supporters and to innovate time-saving new processes for automating bookings and reservations.

• Ensure Membership collateral is regularly updated to deadlines.

• Ensure database records are updated with donations, research notes, Memberships and event attendance.

• Monitor progress against targets, ensuring fundraising costs stay within budgeted expenditure and Gift Aid restrictions.

• Devise and with input from the Events team maintain a system for accurately logging and tracking costs incurred for delivering Membership benefits in line with HMRC and Gift Aid guidelines.

• Ensure that all data complies with procedures for data integrity (e.g. Gift Aid, GDPR and PCI compliance).

• Oversee the processing of monthly and annual Direct Debits by the Individual Giving Officer.

• Keep up-to-date donors’ Gift Aid status and prepare and submit quarterly Gift Aid claims.

• Support the administration of the American Associates of The Old…